Patient Service Representative | OBGYN

Location: Northern

## Patient Service Representative | OBGYNApplylocations:
University Commons SBCtime type:
Full time posted on:
Posted Todayjob requisition :
JR118544
** Department:
** OBGYN
*
* Hours:

** Full-Time - 36 hours weekly | Monday-Thursday, 8:00 AM-5:00 PM, Friday: 8:00 am-12:00 pm
*
* Location:

** 6301 University Commons, South Bend, In 46635
** Join Our Team at The South Bend Clinic!
** At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace.

We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.
** Why Choose The South Bend Clinic?
** We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:
* ** Financial Wellness:
** Daily Pay :
Access your earned wages when you need them. Tuition Reimbursement :
Up to $5,250 per year to support your education. 401(k) Match :
Plan for your future with our competitive matching program. 3-Year Vesting :
Achieve full ownership of your retirement contributions in just three years.
* ** Health & Well-Being:
** Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage :
Because your furry friends matter too.
* ** Work-Life Balance:
** Paid Volunteer Time : 40 hours of paid time off annually to give back to your community. Parental Leave : 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
* ** Inclusive Culture:
** A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.
** Responsibilities
* ** Standard* Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
* Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
* Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
* Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
* Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
* Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
* Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
* Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
* Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
* Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
* Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
* Performs other duties as assigned when appropriate.
* Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Additional Responsibilities (Other departments as required)
* Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
* Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
* Prepares new patient charts.
* Communicates with Business Office patient information required for billing.
* Cross trains with surgery scheduling.
* Maintains good working relationships with all contacts.
** Qualifications
* * Education/Certification/License:
* High school diploma or equivalent is required.

Knowledge, Skills, and Abilities :
* Must be a team player, professional, comfortable with computers and be customer service oriented.
* Excellent phone, people and organizational skills.
* Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.
** Artificial Intelligence Disclosure
** Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
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