Medical Assistant

Responsibilities

• Provide clinical support to physicians and mid-level providers during patient examinations
• Prepare patients for exams and obtain vital signs, weight, medical history, medication lists, and testing information
• Perform acupuncture needle removal, stimulator application, needle counts, venipuncture, injections, and EKGs
• Document clinical findings and patient responses to interventions
• Provide patient instructions under provider direction
• Register and check patients in and out, collect insurance information and signatures, and obtain pre-certifications and consents
• Schedule procedures, tests, therapy, referrals, appointments, and services; communicate cancellations, changes, and delays
• Verify insurance, obtain authorizations, collect patient payments, enter charges, reconcile services, and follow up on denials
• Coordinate phone lines and InBasket communications, take and relay messages, and transfer calls
• Support office operations, including front desk coverage, answering phones, errands, and transporting patients
• Perform medical records retrieval, filing, scanning, storage, and EMR documentation
• Maintain supplies, clean and disinfect exam rooms, and report equipment malfunctions
• Resolve routine patient problems and complaints and initiate follow-up with appropriate staff
• Maintain compliance with OSHA/CLIA, HIPAA, and applicable laws and regulations

• H.S. Diploma/GED
• Secretarial related courses
• Graduate of accredited medical assisting school
• Successfully completed registration/certification exam
• Medical terminology knowledge
• Computer fluency/literacy
• Verbal and written communication skills
• Ability to maintain patient confidentiality
• Organization and prioritization skills
• 3 years of related experience in a medical office setting, including customer service/reception, registration, scheduling, filing, telephone etiquette, patient billing, and computer service
• Knowledge of computers and electronic medical records
• Experience with electronic medical records software, such as EPIC
• Microsoft Office Word, Excel, and Outlook
• Associate degree or certificate listed as desirable, not required

Demonstrates expertise in clinical support, patient management, and medical office operations, with a strong focus on compliance with healthcare regulations and effective communication. Proficient in electronic medical records and patient billing processes.

• Clinical Support
• Electronic Medical Records (EMR)
• Patient Billing
• Medical Terminology
• Verbal and Written Communication

• Vital Signs Measurement
• Venipuncture
• Injections
• EKG Administration
• Acupuncture Needle Removal
• Patient Registration
• Insurance Verification
• Scheduling Procedures
• Medical Records Management
• Computer Literacy

• Organization
• Prioritization
• Customer Service
• Problem Resolution
• Confidentiality Maintenance

• Medical Assisting Certification

• OSHA Compliance
• CLIA Compliance
• HIPAA Compliance
• Patient Care
• Healthcare Regulations

• EPIC
• Microsoft Office Word
• Microsoft Office Excel
• Microsoft Office Outlook