Advanced Practice Provider Manager - Primary Care Service Line

Advanced Practice Provider (APP) Manager Primary Care Service Line Rush University Medical Center Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Primary Care Service Line APP Manager.

The Manager, Advanced Practice Providers (APP) – Primary Care Service Line is a licensed Physician Assistant (PA) or Advanced Practice Registered Nurse (APRN) responsible for the leadership, operational oversight, and management of APPs across the Primary Care service line. The Primary Care Service Line includes APPs practicing across multiple geographic regions, specialties and care settings. APPs currently support family medicine, internal medicine and other primary care practices throughout the system, with leadership responsibilities distributed among regional- and discipline-specific Lead APPs.

This role would provide leadership and oversight for APP practice across the Primary Care Service Line while maintaining a clinical presence to remain connected to frontline operations and patient care.

• APP workforce planning, recruitment, onboarding, and retention
• Performance management and professional development
• Oversight of staffing, scheduling, and clinical deployment
• Advancement of quality, operational, and patient care initiatives
• Development and optimization of APP practice models across primary care services

This role also maintains a clinical practice component to support ongoing competency and engagement in patient care. The position includes a minimum of 0.4 FTE protected administrative time, dependent upon the number of direct reports and additional leadership responsibilities. The individual who holds this position will exemplify the Rush mission, vision, and values and act in accordance with Rush policies, procedures, guidelines, and service standards.

• Provides direct oversight, coordination, and management of APPs across the primary care service line.
• Partners with primary care physician, nursing, and operational leadership to establish and execute strategic clinical and operational priorities.
• Collaborates with primary care leadership teams to ensure seamless integration of APP practice across all primary care settings.
• Supports expansion and optimization of APP practice models to improve patient access, throughput, continuity of care, and operational efficiency within the service line.

• Serves as direct manager for APPs and Lead APPs within the primary care service line.
• Oversees APP recruitment, onboarding, credentialing, privileging, orientation, and retention initiatives.
• Manages APP performance evaluations (annual and ongoing OPPE/FPPE), competencies, and professional development planning.
• Develops, maintains, and enforces APP policies, procedures, workflows, and best practices specific to primary care delivery.
• Resolves escalated staffing, performance, and employee relations concerns.
• Participates in budget development, resource allocation, productivity management, and fiscal oversight for APP operations within the service line.
• Attends and contributes to primary care leadership, faculty, and operational meetings. Ensures regular communication forums for APPs across the service line.
• Develops and monitors service line goals, productivity standards, patient access metrics, and quality outcomes.

• Maintains active clinical practice within the primary care service line to support clinical competency and model evidence-based primary care.
• Completes and documents accurate histories and physical examinations
• Conducts comprehensive and episodic assessments and develops patient care plans.
• Orders, interprets, and manages diagnostic testing, therapies, and treatment plans within scope of practice.
• Prescribes medications, including controlled substances, as delegated and appropriate within scope of practice.
• Provides accurate and timely documentation within the electronic medical record.
• Collaborates with multidisciplinary teams to coordinate care…