Registration Specialist (part-time

Position: Registration Specialist (part-time)
Location: Northern

## Registration Specialist (part-time)
Apply locations:
Wellspring Campus - Prairie du Sac, WItime type:
Part time posted on:
Posted Yesterday job requisition :
JR100583

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.
*
* Schedule:

** M, T, W 8:00a to 3:00p; F 6:45a to 3:45p
** Holiday Rotation:
** None
* * Weekend Rotation:
** None
* * On Call Requirements:
** None
* * POSITION SPECIFICS
***
* Title:

** Registration Specialist – Wellspring
** FTE:
** 0.7 FTE (28 hours week)
*
* Schedule:

** Monday, Tuesday, Wednesday 8:00a - 3:00p;
Friday 6:45a - 3:45p
** Holiday Rotation:
** None
* * Weekend Rotation:
** None
* * On Call Requirements:
** None
* * POSITION SUMMARY
** The Registration Specialist, under the supervision of the Supervisor-Patient Access, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the clinic. The Registration Specialist ensures a positive patient experience from the time a patient accesses the system.
** POSITION TECHNICAL RESPONSIBILITIES
**** Customer Service Responsibilities:
*** Immediately welcome patients and their family members on the phone and in person with a warm greeting.  Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
* Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
* Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.  Actively listen to patients to best meet their needs, while showing empathy.
* Keep patients informed of any delays in the process.
* Take responsibility for the encounter and received calls, including transfers to internal departments.
** General Duties
*** Strive to understand and meet the needs of the patient when multi-tasking, switch gears quickly when checking in, collecting payments, scheduling, rescheduling, coordinating multiple appointments and canceling appointments.
* Schedule appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling.
* Ensure that each patient is scheduled with the appropriate provider based on the reason for their visit.
* Verify patient information and demographics upon check-in.
* Enter complete, accurate phone messages in the computer and send to appropriate clinical staff.
* Maintain daily and future provider resource schedules, including schedule maintenance requests (i.e. opening, closing or changing a schedule) to ensure the provider is scheduled for the correct location and time.
* Complete consult referrals and informs patient of those appointments.
* Understand and follow the proper steps to search for a patient record and set up of new accounts. Validate, verify or add insurance, including third party insurance.
* Stay current on Registration workload.
* Ensure that necessary questionnaires are completed for patient visits.
* Follow appropriate guidelines and update appropriate clinical team for situations when a patient cannot be seen (i.e. late patient, terminated patient, insurance coverage not accepted, red flag issues)
* Perform cashiering functions including the collection of co-payments and self-pay balance payments as well as balancing the cash drawer daily, voiding payments as needed and researching issues prior to closing.
* Keeps current with all process changes.
* Maintain confidentiality of patient information.
* Maintain a neat, clean and professional work area.  Keep patient waiting areas cleaned, organized, and with current resource materials.
* Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
* Cross train and staff other clinics as needed.
* Perform other duties as assigned.
** POSITION REQUIREMENTS
***
* Education:

**
* Required:

None
* Preferred:
High school diploma or equivalent
*
* Experience:

**
* Required:

1 year customer service, reception, or business experience
* Preferred: 2-3 years of customer service, reception, or business experience and previous healthcare experience in a medical clinic
** Licenses and Registrations:
**
* Required:

None
* Preferred:  None
** Certification(s):
**
* Required:

None
* Preferred:
None
** BENEFIT SUMMARY
*** Competitive health and dental insurance options
* Flexible paid time off to balance work and life
* Retirement plan with immediate vesting and employer match
* Discounted membership to our state-of-the-art fitness facility
* Generous tuition reimbursement
* Employer provided life and disability insurance
* Free parking at facility
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