Patient Account Representative

Job Summary

Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment.

Expected Pay Range: $20 - 22/hour

• Monitor multi-channel inbound patient billing inquiries to ensure timely response and accurate resolutions.
• Work with patients and insurance carriers to resolve patient billing inquiries.
• Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others.
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements.
• Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules.
• Other duties as assigned.

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center.
• Ability to read and understand insurance EOBs.
• Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction.
• High School diploma or GED required.

Standard office environment with occasional travel to corporate or office locations. Potential exposure to stressful situations and emergency scenarios.

• Ability to sit for 3-4 hours at a time.
• Fine finger coordination required for typing.
• Ability to speak clearly with team members so others can understand.
• Ability to hear and understand others when speaking.
• Ability to view computer screen monitor, small objects few feet away.

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact.

Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us at

Geode Health is an Equal Opportunity Employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range: $20.00-$22.00