Patient Service Representative-Telehealth

Location: Northern

## Patient Service Representative-Telehealth Apply locations:
Glen Allen, VA:
Virginia time type:
Part time posted on:
Posted Todayjob requisition :
RThe responsibilities of this job include, but are not limited to, the following:
* Helping patients who require assistance while using the kiosk.
* Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
* Respectfully handling Physician and Nurse requests in a timely manner;
* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
* Verifying all patient demographic, health, pharmacy, and insurance information;
* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
* Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
* Referring billing questions to the appropriate parties as needed;
* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
* Discharging the patient and completing his or her visit by processing incurred charges;
* Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
* Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
* Printing itemized statements as requested;
* Receiving, sending, and distributing correspondence as directed;
* Filing and scanning medical documents and office forms as directed;
* Completing assigned checklists and Policy Manager tasks within the assigned shift;
* Answering all incoming calls and distributing messages to proper personnel;
* Assisting with other assignments delegated by the PSC;
* Demonstrating an efficient understanding of the electronic medical record system;
* Receiving, moving, and stocking ordered supplies;
* Cleaning work area and other maintenance assignments as directed;
* Verifying daily reports are run at the end of the day;
* Attending staff meetings as scheduled by the PSC or DMS;
* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
* Operating, using, and maintaining medical and office equipment as trained;
* Participating in maintenance assignments when necessary and as directed;
* Fostering teamwork and ensuring a positive and professional atmosphere;
* Providing positive, warm, and friendly service in all interactions;
* Adhering to all established policies and procedures;
* Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:
* Must be 18 years of age or older;
* Basic typing skills;
* High school graduate or equivalent;
* Minimum one year of clerical experience preferred;
* Ability to hear pages, bells, and the phone system;
* Ability to sit, stand, and walk for up to 7 hours at a time;
* Ability to lift up to 25 pounds;
* Excellent visual, verbal, written, and typed communication skills;
* Ability to prioritize and deal with numerous tasks simultaneously;
* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.
** Benefits and Other Compensation:
*** Health, Dental and Vision insurance for employees and dependents
* Disability, Life and Long Term care insurance
* Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
* Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
* Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
* Discounted medical treatment at any Patient First location for employees and immediate family
* Bonuses include:

- Recruitment bonus     Salary Range: $18.75 - $21.25, depending on experience.
** Benefits and Other Compensation:*
* • Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
- Recruitment bonus     - Patient Care Performance bonus  (center employees only)     - Weekend bonus (center employees only)
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