Referral Coordinator - UF Health Neurosciences

Day (United States of America) Referral Coordinator - UF Health Neurosciences

We are seeking a detail-oriented and patient-focused Financial Specialist to join our medical office team. In this role, you will play a key part in delivering excellent, patient-centered service by supporting front-end financial operations and ensuring a smooth and welcoming experience for every patient.

• Schedule patient appointments efficiently and accurately
• Collect co-payments, pre-payments, and other patient balances
• Review and discuss outstanding balances with patients in a professional manner
• Enter charges promptly and accurately into the system
• Process referrals in accordance with practice protocols
• Verify and update patient demographics and insurance information
• Provide a friendly, professional point of entry and exit for patients
• Maintain a comfortable and organized waiting room experience
• Support clinic operations by floating to other practices or adjusting schedules as needed

Minimum Education & Experience Requirements:

• High school diploma or equivalent required
• One (1) year of experience in financial services, business, physician office, or customer service required
• Two (2) years of relevant business/financial/physician practice experience preferred
• Associate degree or equivalent coursework may substitute for the required experience

Required Skills &

Qualifications:

• Strong knowledge of verifying patient demographics and insurance information
• Excellent customer service and phone communication skills
• Ability to collect payments professionally and courteously
• Familiarity with CPT and diagnosis coding preferred
• Strong attention to detail and organizational skills
• Ability to multitask and manage responsibilities effectively
• Problem-solving skills and a proactive approach to work
• Team-oriented mindset with a willingness to support colleagues

This position may require flexibility, including floating between practices or adjusting work hours to meet staffing needs.

We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

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Recognized as one of the 50 Top Cardiovascular Hospitals in the United States by IBM Watson Health, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization.

Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.