Patient Access 1 (27783662

With over 150 years of caring for our community and each other in the Washington, DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

Howard University Hospital seeks to hire a Patient Access Associate I who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that—making a difference.

• Provides registration, admission, bed management, financial clearance, and cash collection services for patients receiving care at Howard University Hospital.
• Answers and responds to phone calls, patient inquiries, requests, and other communications in assigned ancillary and clinic areas.
• Contacts insurance carriers and/or reviews information from automated insurance verification systems to determine coverage and eligibility.
• Follows up to ensure information gathered during the registration and admission process is accurately presented to third-party payers or guarantors, minimizing errors that could result in penalties or delays in payment to the hospital.
• Verifies and enters patient demographic, financial, insurance, and registration information into applicable hospital systems.
• Utilizes electronic scanning and documentation systems to maintain accurate patient records.
• Utilizes Soarian Scheduling and other scheduling systems to make appointments for hospital clinics and ancillary departments.
• Supports and assists the Nursing Staffing Office, physicians, and hospital administrators with unit bed placements.
• Identifies self-pay patients and those who may qualify for Medicaid and refers them to the appropriate teams to complete necessary applications.
• Collects applicable copays, deductibles, and other patient payments in assigned service areas.
• Demonstrates excellent customer service and professionalism when interacting with patients, family members, clinicians, third-party payers, hospital employees, and co-workers.
• Works effectively in a fast-paced environment with frequent interruptions and changing priorities.
• Demonstrates strong organizational, analytical, auditing, reconciliation, problem-solving, and communication skills.
• Maintains confidentiality of patients, families, and staff and adheres to HIPAA Privacy Policies and Procedures.
• Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics, and the Health Sciences Standards of Conduct.
• Attends annual and periodic mandatory Compliance Program training, including HIPAA Privacy training.
• Participates in activities that promote adherence to federal healthcare program requirements.
• Actively participates in Health Sciences Compliance Program activities.
• Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered all-inclusive.

• High School Diploma or GED equivalent. Associate’s Degree preferred.
• Three (3) years of experience in patient access/registration, billing, cash collections, insurance, pre-certifications, or related experience in a medical center or physician office environment.
• Familiarity with medical terminology and medical record keeping.
• Working knowledge of electronic scanning and documentation through applicable systems.
• Excellent customer service skills, communication skills, public relations skills, and telephone etiquette.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to interpret information sufficiently to determine eligibility for various insurance programs.
• Ability to operate effectively in a medical office or hospital environment.
• Excellent auditing, analytical, organizational, and problem-solving skills.
• Proficiency in…