Community Resource Specialist

Job Description:

Easterseals is hiring for a Community Resource Specialist for our Aging and Disability Resource Center. To provide unbiased and person-centered education, advocacy, assistance and support to NH residents so they may retain their dignity, quality of life and highest level of independence. Support individuals in a manner which would allow them to make informed choices/decisions regarding their long-term service and support and assist individuals with navigating the various community organizations, agencies, and other resources in the community.

Schedule:

Full time 40 hours a week;
Monday-Friday 8a-4:30p or 8:30a-5p.

Location:

Must be willing to work between the Manchester and Nashua offices. Compensation: $21/hour

Essential Responsibilities:

Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long‑term supports and services through telephone contacts, walks‑ins, emails, home visits/community settings and multi‑media. Provides information on and referral to community resources which may meet the needs of the contact/client. Provides long‑term support counseling to select individuals in hospitals, rehab facilities, and/or nursing homes. Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program.

Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA. Complete follow‑ups on contacts following InformUSA protocols and contract requirements. Comply with completion of reporting requirements mandated by the ADRC contract. Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period. Attends meetings as mandated by contract or required by State.

Assists with general office support including by not limited to answering phones, assisting, walks‑ins and other office tasks as needed. Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS));
State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.

Qualifications:

Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree. Basic knowledge of community long‑term care support services for the elderly and disabled population, OR Combination of education and experience totaling five (5) years. Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals.

Basic knowledge of State and Federal program such as Medicaid and Medicare. Strong oral, written and interpersonal skills. Analytical and problem‑solving ability. Comfortable with performing home visits and community outreaches. Basic level of computer skills to include Microsoft Office application suite and database programs. Valid driver’s license, auto insurance, and reliable transportation.

What’s in it for you? We offer a comprehensive benefits package for full‑time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery‑friendly workplace and a NH Veteran‑Friendly Business.

EOE #INDESNH

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