Patient Care Coordinator

PATIENT COORDINATOR FOR OUTPATIENT PHYSICAL THERAPY CLINIC

We are seeking an experienced Physical Therapy Patient Coordinator for a busy outpatient physical therapy clinic associated with a sports medicine and orthopaedic surgery medical practice. Located in Pleasanton, the clinic is recognized for the latest in rehabilitation and exercise equipment and a high level of patient service.

The physical therapy coordinator interacts with patients, and supports the physical therapist and clinic assistants. The coordinator ensures a smooth and efficient experience for each patient. Excellent phone, computer and people skills are required, along with a strong understanding of medical billing and electronic medical records. Previous experience in outpatient physical therapy is required.

The position is for full-time work with health insurance benefits. The hours will be 40 hours per week. Opportunities to work some evening and Saturday morning hours will be available. Salary will be based on experience.

Requirements for the position:

Attitude: enthusiastic, positive, ready to work and give best effort

Communication skills: warm, friendly and attentive in both face-to-face and telephone communication

Customer service: patient, providing personalized customer experience

Work habits: self- starter, reliable, dedicated

Interpersonal skills: tactful, positive, able to develop productive working relationships with superiors and peers

Character: highest integrity, with utmost respect for patients

Skills required:

Experience in outpatient physical therapy clinic required

Knowledge of electronic health records and medical office software

Excellent computer skills

Knowledge of medical billing

Knowledge of HIPAA regulations

Knowledge of medical terminology

Ability to type forty words per minute

Ability to make quick mathematical computations and tabulation

Ability to carry out oral and written instructions

Knowledge of business English and spelling