Bilingual Crisis Intervention Advocate YWCA Golden Gate Silicon Valley

Full-Time (40 hours/week), Hourly, & Non-Exempt
Base Hourly Pay: $29.92 |
Bilingual: $0.50
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: (Use the "Apply for this Job" box below)..org
Program/Department: Crisis Intervention/Support Services (pending name change to Healing & Justice)

For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental, and trauma-informed lens that aligns with our mission.

Be a key part of shaping this future as our new Bilingual Crisis Intervention Advocate (After Hours) in our Support Services Department, Crisis Intervention Program.

Reporting to the In-Person Response Manager, the Bilingual Crisis Intervention Advocate (After Hours) provides crisis intervention services to survivors of domestic violence, sexual assault, and human trafficking, after business hours and on weekends. The Bilingual Crisis Intervention Advocate answers the 24/7 Support Line and provides Sexual Assault Response Team (SART) and Intimate Partner Violence (IPV) response to accompany individuals and their significant others at the hospital.

The Bilingual Crisis Intervention Advocate (After Hours) often serves as the first point of contact for the community and completes intakes, assessments, and screenings for other programs, as well as crisis counseling and safety planning.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families, and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity, and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience
. Key to success is the ability to be present in a changing work environment; to work independently and as a member of a diverse team with flexibility and initiative; and to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent with Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience with confidential data management and record-keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice, and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus.
Bilingual, bi-cultural, and bi-literate skills are required (Spanish, Mandarin, or Vietnamese strongly preferred).

Work hours are primarily in the evenings and overnight on weekdays, including weekends and some holidays, on a rotating schedule. Delivery of service may include overtime to accomplish the task k includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

• Cleared background check (fingerprinting)
• Valid TB test
• Valid 3+ years California driver’s license, reliable transportation, a clean driving record, and auto insurance that meets California minimum liability requirements.
• Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification (training will be provided)

• This position requires a COVID-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others…