Associate Patient Service Specialist PRN - Antioch Ortho Clinic

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With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:
Vanderbilt Orthopaedics Antioch

Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.

Monday
- Friday 7:15 AM - 5:00 PM PRN (as needed)

Vanderbilt Orthopedics, Tennessee's leading provider of orthopedic care, is proud to serve the Antioch community. Our expert team provides comprehensive care for muscles, bones, and joints for patients of all activity levels, from professional athletes to active seniors. As the official training partner and exclusive health care provider of Nashville Soccer Club, Vanderbilt Orthopedics delivers trusted, high‑quality care close to home at our Antioch clinic.

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Fundamental Awareness):
  The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Fundamental Awareness):
  The ability to receive and record patient information.
• Medical Terminology & Documentation (Fundamental Awareness):
  The ability to comprehend medical terminology and documentation in an office, or surgical setting.

• Organizational Impact:
  Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving/ Complexity of work:
  Follows a well established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge:
  Has basic job knowledge of systems and procedures that are common to own job.
• Team Interaction:
  Individually contributes to the team.

Delivering Excellent Services :
Serves Others with Compassion:
Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems:
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support:
Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality :
Performs Excellent Work:
Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement:
Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements:
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources…