Patient Service Specialist - Vanderbilt Lung Institute

Discover Vanderbilt Health:
With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:
Vanderbilt Lung Institute

Job Summary:

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Position Hours Monday - Friday Days

The Vanderbilt Lung Institute brings together leading specialists in pulmonary medicine, thoracic surgery, and allergy care to provide coordinated, personalized treatment for patients with lung and breathing conditions. Through a collaborative and compassionate approach, the institute delivers advanced care for a wide range of pulmonary diseases, from common respiratory disorders to the most complex lung conditions. Areas of expertise include COPD, acute respiratory distress syndrome (ARDS), bronchiectasis, cystic fibrosis, pulmonary hypertension, complex airway disorders, chest wall conditions, and connective tissue disease-related lung disease.

Vanderbilt Lung Institute is committed to improving patient outcomes through innovative treatments, multidisciplinary expertise, and exceptional patient-centered care.

• Proficiently performs all Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

Patient Scheduling (Novice):
The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.

Patient Documentation (Novice):
The ability to receive and record patient information.

Medical Terminology & Documentation (Novice):
The ability to comprehend medical terminology and.

Appointment & Procedural Scheduling (Fundamental Awareness):
The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

• Organizational Impact:
  Performs tasks that are typically routine that may impact team’s performance with occasional guidance.
• Problem Solving / Complexity of work:
  Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge:
  Applies knowledge of…