Redstone Recovery Specialist PRN

Job Details

Job Location:

San Antonio, TX 78250

Redstone Recovery Specialist I

Schedule:

PRN

The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff.

This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.

• Competitive pay with opportunities for growth
• Flexible scheduling options
• Supportive leadership and team-oriented culture
• Meaningful role with direct patient impact
• Training and advancement opportunities within healthcare operations

• Establish and maintain supportive, professional relationships with patients throughout the treatment continuum
• Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate
• Support patients in adhering to individualized treatment plans
• Assist in de-escalating crisis situations using appropriate intervention techniques
• Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication
• Collaborate with multidisciplinary team members to support coordinated, patient-centered care
• Assist case management with discharge planning and continuity of care efforts
• Communicate effectively with patients and families regarding expectations, program structure, and treatment progression
• Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner
• Provide accurate information to prospective patients and families regarding services, expectations, and next steps
• Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes
• Maintain current knowledge of all Redstone program offerings and services
• Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities
• Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking
• Ensure all documentation meets organizational and regulatory standards
• Assist with basic patient care needs as appropriate within scope
• Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines
• Maintain a clean, safe, and supportive environment for patients
• Address patient and family concerns in a professional and empathetic manner
• Escalate issues as appropriate to leadership or clinical staff
• Promote a positive patient experience aligned with organizational standards
• Demonstrate professionalism, accountability, and adherence to organizational policies
• Maintain confidentiality in accordance with HIPAA and applicable regulations
• Participate in ongoing training and development related to behavioral health and recovery support

High School diploma or equivalent.

• Basic Life Support (BLS)
• Food Handler Certification

• Experience working with individuals with mental health and/or substance use disorders preferred
• Working knowledge of behavioral health conditions and addiction recovery principles
• Demonstrated ability to manage high-stress and emotionally complex situations
• Effective verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Ability to apply basic behavioral health and recovery support techniques
• Proficiency in basic computer applications (Email, Microsoft Word, Excel)