Intake Coordinator Substance Use Treatement

Intake Care Coordinator - Substance Use Disorder Treatment

Job Title:

Intake Care Coordinator
Facility:
Indiana Treatment Centers - Columbus

Location:

Columbus, Indiana
Department:
Clinical

Employment Type:

Full-Time

Reports To:

Clinical Lead/Director

Indiana Treatment Centers - Columbus is seeking a compassionate, organized, and highly dependable Intake Care Coordinator to help create a welcoming, coordinated, and clinically sound experience for individuals entering treatment.

The first hours of treatment matter. For many patients, admission happens during one of the most vulnerable and overwhelming moments of their lives. The Intake Care Coordinator helps make that transition feel organized, respectful, and supportive while ensuring all required clinical, medical, and admission processes are completed accurately.

This role works closely with our clinical, medical, nursing, recovery support, utilization review, and admissions teams to help each patient successfully transition into treatment and begin their recovery journey with a clear plan of care.

At Indiana Treatment Centers, we provide compassionate, evidence-based treatment for individuals experiencing substance use disorders and related behavioral health needs.

Our multidisciplinary teams work together to provide individualized, person-centered care focused on helping patients achieve stability, build recovery skills, and successfully transition to the next stage of their recovery.

As the Intake Care Coordinator, you will help guide patients through the admission process and ensure a smooth transition into treatment.

Responsibilities include:

• Welcome new patients and help create a supportive, trauma-informed admission experience
• Conduct initial screenings and complete biopsychosocial assessments within the scope of applicable education, credentialing, and licensure
• Gather information related to substance use history, behavioral health needs, psychosocial needs, and readiness for change
• Complete new-patient orientation and review:
  • Program expectations
  • Patient rights and responsibilities
  • Facility guidelines
  • Treatment expectations
  • Applicable ASAM-informed level-of-care processes
• Ensure all intake documents, consents, assessments, and required electronic health record entries are completed accurately and within required time frames
• Collaborate with nursing, medical providers, therapists, recovery support staff, and other team members during the admission process
• Coordinate with the medical team regarding initial physician orders, laboratory work, screenings, and evaluations
• Help identify immediate patient needs or barriers requiring clinical, medical, or operational follow-up
• Support development of preliminary treatment goals and facilitate a smooth handoff to the ongoing treatment team

The Intake Care Coordinator also serves as an important communication link between the patient and multidisciplinary treatment team.

You will:

• Act as a communication hub among patients, clinical staff, medical providers, nursing, recovery support, utilization review, referral sources, and community providers
• Communicate patient needs and barriers proactively to appropriate team members
• Support patients in developing meaningful, measurable treatment goals
• Connect patients with appropriate internal programming and external resources
• Maintain timely and accurate documentation of care coordination activities and follow-up
• Participate in interdisciplinary treatment team meetings and clinical reviews
• Assist with treatment plan reviews and required authorizations as assigned
• Support continuity of care throughout the patient's treatment experience

Although this position is primarily focused on intake, care coordination begins at admission.

Depending on facility needs, responsibilities may include:

• Helping identify discharge and aftercare needs beginning at admission
• Coordinating referrals to outpatient treatment, medication-assisted treatment providers, sober living, housing resources, peer recovery services, and other community supports
• Supporting warm handoffs to receiving providers
• Assisting with follow-up appointments and continuity-of-care planning
• Ensuring transition-related documentation is completed within required timelines

You will also help support a safe treatment environment by:

• Recognizing signs of emotional or behavioral crisis, withdrawal risk, escalating behavior, or other safety concerns
• Following established de-escalation and crisis-response procedures
• Communicating concerns immediately to the appropriate clinical or medical team member
• Supporting individualized behavioral and safety planning as assigned
• Documenting crisis interventions and coordination accurately

The Intake Care Coordinator is expected to:

• Maintain patient confidentiality in accordance with HIPAA and 42 CFR Part 2
• Follow applicable state, payer, agency, and…