Clinical Practice Manager - San Antonio

Core Responsibilities

• Cultivate a contagious and positive work ethic, inspiring and motivating team members.
• Demonstrate clear, well-organized, and audience-focused verbal and written communication.
• Ensure every patient feels informed, understood, and valued through genuine and positive interaction.
• Maintain perseverance to drive and sustain necessary changes, demonstrating resilience and flexibility while inspiring and motivating the team.
• Adhere to the highest standards of business conduct and compliance.
• Provide clear direction to achieve clinic goals, fostering team commitment and employee engagement.
• Act as an effective team player, contributing valuable ideas and feedback and consistently meeting commitments.
• Embrace the work environment with energy and passion, approaching tasks and challenges proactively.
• Pursue activities with focus and drive, defining success in work outcomes, and consistently achieving goals.

• Develop and lead the execution of clinic goals and objectives in alignment with overall clinic performance and operations.
• Monitor patient flow, keeping patients informed, addressing wait times, and coordinating efforts to ensure the highest quality care and services.
• Opening and closing the clinic and maintaining a clean and organized clinic.
• Welcome all patients and visitors with a friendly and professional demeanor.
• Assist in patient care coordination, including answering questions and guiding them through the registration process.
• Answer phone and directing phone calls appropriately
• Perform callbacks to past patients for follow-up and ensure a positive patient experience.
• May collect insurance information, verify patient demographics, process payments, schedule appointments, and collect balances.
• Assist with clerical duties such as faxing and scanning documentation.
• Maintain a neat and clean work environment and professional appearance
• Collaborate with the clinical team to ensure every patient has a positive experience during their visit.
• Serve as a liaison between Patient Services and billing, Center Operations, and Clinical Operations.
• Provide oversight and support for marketing, company events, and sponsorship opportunities.
• Assist in special projects as assigned.
• Oversee materials management, including ordering medications and other necessary clinic supplies.
• Work collaboratively to guarantee the smooth operation of all practice functions.
• Keep abreast of all regulations and standards to ensure ongoing compliance.
• Attend provider and staff meetings

• Interview center staff candidates, provide onboarding and training to new center staff.
• Manage staff schedules, including coverage for PTO, sick leave, etc.
• Conduct performance reviews for center-level staff, establishing written performance goals and measurable objectives.
• Manage all team performance issues, including patient and visitor concerns, providing feedback to employees, recognizing good performance, and identifying potential candidates for promotional opportunities.
• Maintain a positive and supportive environment that fosters high staff morale and job satisfaction.
• Develop, implement, and monitor adherence to written protocols/policies and procedures pertaining to clinic operations in compliance with regulatory agencies.
• Coordinate continuing education and in-service training activities for health center staff, ensuring completion of clinical competencies and required modules.

• RN or LPN clinical license required.
• BLS Certification is required
  
  Associate degree or higher in a health-related field (Bachelor's degree in healthcare administration or related field preferred).
• 1+ year of experience in the supervision of staff is helpful (5+ years of managerial experience in a healthcare setting preferred).
• An understanding of mental healthcare
  
  An understanding of insurance verification
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Knowledge of basic computer software and the ability to learn electronic medical records required. Familiarity with electronic medical records and practice management software is a plus.
• Excellent verbal and written…