Behavioral Health Integration Specialist

Headquarters: Arizona, United States
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The Behavioral Health Integration Specialist provides non-clinical administrative and documentation support for Care Lock LLC’s Behavioral Health Integration (BHI) program. This is a non-clinical, administrative position with no direct patient contact. The primary focus of this role is reviewing patient charts, completing and maintaining BHI documentation, tracking required information, supporting care-plan documentation, and ensuring all records are complete, accurate, and compliant with established Care Lock workflows, AZDHS regulations, and HIPAA standards.

• Review patient charts for BHI documentation requirements.
• Complete and maintain accurate BHI documentation within the EHR.
• Review existing clinical documentation and ensure applicable information is accurately reflected in BHI records.
• Maintain and update BHI care-management documentation and care plans based on information contained within the medical record.
• Review documentation related to behavioral health screenings, including PHQ-9 and GAD-7, when applicable.
• Track required BHI documentation and identify incomplete or outstanding charting.
• Review charts for missing information and route documentation needs to the appropriate clinical team member.
• Document applicable administrative and care-coordination activities.
• Maintain accurate documentation of applicable BHI time and activities when required.
• Ensure charts and documentation are completed within established Care Lock time frames.
• Support providers and clinical staff by maintaining organized and accurate BHI records.
• Follow established BHI workflows and documentation standards.
• Maintain productivity and accuracy expectations while managing a high volume of patient charts.
• Maintain strict compliance with HIPAA, patient confidentiality requirements, and Care Lock policies and procedures.
• Other duties and responsibilities as assigned.

• Must be at least twenty-one (21) years of age
• High school diploma or equivalent
• Previous experience in medical documentation, behavioral health administration, care management, medical records, medical assisting, healthcare administration, or related healthcare role.
• Experience working within an EHR/EMR specifically EClinical Works.
• Strong written communication, grammar, spelling, and documentation skills.
• Excellent attention to detail and organizational skills.
• Ability to accurately review and interpret information contained within medical records.
• Strong computer and data-entry skills.
• Ability to work independently and manage a high volume of documentation.
• Understanding of HIPAA and patient confidentiality requirements.
• Core understanding of basic medical terminology and clinic-based office procedures.
• Proficiency utilizing basic computer systems and applications, including Microsoft Office Suite.
• Excellent customer service skills with the ability to communicate clearly and effectively.
• Proven ability to multi-task, prioritize a shifting workload, and strictly interpret and uphold clinic policies and procedures.
• Level 1 Arizona Fingerprint Clearance Card (or willingness to obtain).

• Previous experience with Behavioral Health Integration (BHI) documentation.
• Experience with eClinical
  
  Works (eCW).
• Experience with PHQ-9, GAD-7, behavioral health documentation, and care plans.
• Experience with Medicare and/or Medicaid documentation requirements.
• Experience in a primary care or behavioral health setting.