Bilingual Intake Specialist – Spanish​/English

About Care & Help

Choosing home care services can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted provider of non‑medical home care services throughout the Philadelphia region. We are committed to delivering compassionate, transparent, and professional care that allows seniors and individuals with disabilities to remain safe and independent in their homes.

The Intake Specialist is responsible for managing thepatientintake process, ensuring all necessary documentation, referrals, and eligibility requirements are gathered efficiently and accurately. The role involves direct interaction with patients, families, healthcare providers, and insurance companies to ensure that new patients are enrolled into homecare services in a smooth and compliant manner. The Intake Specialist plays a critical role infacilitatingtimelycare transitions for patients and ensuring the overall quality of the homecare experience from the start.

• Handle theinitialintake process for new patients, including gathering essential information (e.g., medical history, demographics, insurance details).
• Ensureaccurateentry of patient information into the company’s electronic medical record (EMR) system and other relevant databases.
• Verify clients' insurance coverage and eligibility for home care services, ensuringaccuratebilling and reimbursement.
• Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Conduct comprehensiveinitialassessments to evaluate clients' healthcare needs anddeterminetheappropriate levelof ca rerequired.
• Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), and Personal Care Aide (PCA) services.
• Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.
• Serve as the primary point of contact for patients, families, and referral sources to answer questions and provide updatesregardingthe intake process.
• Maintain confidentiality and ensure compliance with HIPAA and other patient privacy laws.
• Escalate complex cases to the Intake Supervisor or Director of Intake for further resolution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understandingofhome care services, insurance verification processes, and enrollment procedures.

On-site

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance…