Patient Care Advocate - Pharmacy Technician

As we continue to grow, we are seeking a Patient Care Advocate to join our award-winning specialty pharmacy team.

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.

* Recognized as a Top Workplace by the Oregonian in 2021, 2022, 2023, and 2024*

Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.

Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion.

To learn more about our team and what we do, watch our video at

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.

We are recruiting a Patient Care Advocate to join our team of health care professionals. As a Patient Care Advocate, you will be responsible for providing exceptional customer service to specialty pharmacy program members by responding to telephone calls and providing outreach.

Job type: Full-time (on-site)

Salary Range: $22.88 - $25.75 hourly, depending on experience

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability and life insurance
• 401K match

• Acts as liaison between company, patients, and physician’s office.
• Responsible for reviewing new prescriptions and making sure all necessary information including insurance verification is available to process orders.
• Explains all company programs and services to patients and physician’s office staff.
• Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional, including but not limited to nurses, pharmacists, and supervised pharmacy interns.
• Responsible for scheduling prescription refills utilizing the pharmacy software.
• Maintains documentation of calls to and from patients.
• Contacts patients to schedule deliveries, confirm addresses, inform of any co-payments involved, and notify of payment responsibilities.
• Refers under- or uninsured patients to appropriate patient assistance programs and helps with applications.
• Communicates patient status to physician’s offices/clinics.
• Maintains patient confidentiality.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Maintains active Oregon license. Informs supervisor within 1 business day (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might be affected or has affected license status.…