Clinic Office Specialist Weslaco Multi Spec Clinic

Clinic Office Specialist - FT
- Days
- Weslaco Multi Spec Clinic - 20255

US:

TX:

Weslaco | GENERAL SUPPORT | Full Time

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

• High School/GED preferred
• Excellent customer service and interpersonal skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

• Minimum of two (2) years receptionist experience required
• Billing and insurance verification knowledge preferred
• Previous experience in a busy medical office setting is preferred
• Previous experience in a teaching facility preferred
• Ability to use and learn EMR and practice management software
• Medical terminology experience/education, preferred.

Responsibilities:

Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service

Greet patients to the practice in a warm and friendly manner

Respect and maintain privacy and dignity of patients; assure confidentiality at all times

Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration

Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation

Ability to take accurate and understandable messages and route them to the appropriate party as necessary

Make appointments for new and established patients

Note cancelled and rescheduled appointments through prescribed protocols set up by the office

File faxed information in charts for review by provider, if needed

Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction

Communicating with patients, team members and providers

Scheduling, canceling, and rescheduling patient appointments and logging into excel

Running reports as needed

Reminding patients of upcoming appointments and tracking missed appointments

Forwarding telephone calls appropriately and following up on return calls

Insurance verification, authorization and verification of patient demographics for entry into computer system

Retrieving and filing of medical records and delivering to appropriate providers as needed

Other copying, filing, scanning and faxing duties

Collecting co-pays and cash from patients, getting authorization on credit cards

Entering charges, payments, and daily balancing, as needed

Prepare and scan packets needed for billing company as needed

Other duties as assigned

LINES OF REPSONSIBILITIES:

(Chain-of-command) Office Manager
2. Director DHR Health Clinics
3. Chief Ambulatory Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties:
Ind…