Wallis House Supervisor

Job Details

Job Location:

Wallis House
- Los Angeles, CA 90046

Position Type:
Full Time

Education Level: High School

Salary Range: $70,304.00 - $75,000.00 Salary

Job Shift: Any

Job Category:
Nonprofit
- Social Services

Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.

Under the supervision of the Director of Wallis House, the Wallis House Supervisor provides onsite supervision and support to residents and staff utilizing a harm reduction and trauma-informed approach. The Supervisor oversees the safety, security, and daily operations of the facility in accordance with established agency policies, procedures, and service standards. The Supervisor ensures collaborative, coordinated service delivery among all program staff to support a unified, team-based approach to resident services.

Any substantive changes to program operations, policies, procedures, schedules, participant services, or programming must receive prior approval from the Director of Wallis House before implementation.

Schedule:

Saturday through Wednesday 10:30am-6:30pm

• Facilitate intakes for new residents, including collecting and entering data, inspecting resident belongings, and orienting residents to house expectations and guidelines.
• Liaise with the housekeeper to ensure all rooms are clean, tidy and fully furnished to accommodate resident’s needs.
• Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.
• Ensure safety and security within the house at all times.
• Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.
• Check in with Residents who are on-site to ensure Resident safety and welfare.
• Respond to complaints (residents and neighbors) in a timely and professional manner.
• Assist with conflict resolution in coordination with PATH worker, always aiming to maintain a fair, positive, and supportive culture.
• Must remain in good standing with HMIS (LAHSA’s Homeless Management Information System) requirements and standards.
• Provide case management support services, including:
• Assisting residents with benefit establishment and entitlement applications
• Assisting residents in obtaining necessary identification and personal records
• Providing employment support and referrals to vocational resources
• Coordinating linkage to healthcare and supportive services, as needed
• Supporting case managers in the delivery of case management services and resident care
• Collaborate with referring organizations to coordinate resident’s care and ensure they receive the services and support they need to achieve and maintain health, mental health, and housing stability.
• Participating in interviewing potential new hires.
• Assist Director in ensuring new staff are trained and supporting current staff with their job duties and during crisis.
• On-call for crisis.
• Assist in ensuring that all shifts are covered by scheduling staff to open shifts and filling in when needed.
• Actively participates in a quality improvement project.
• Attending meetings as a backup when Director is out and/or as needed.
• Oversees and supervises Resident Advisors.
• Provide individual supervision and meet with Resident Advisors weekly.
• Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.
• Works to promote a trauma-informed work environment.
• Actively participate in quality improvement project
• Have full authority to act for contractor on all matters relating to daily operation…