Patient Services​/Ophthalmology Technician

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Full Time South Charleston, WV, US

3 days ago Requisition

Family Care is looking for a Patient Services/Ophthalmology Technician for our South Charleston Office.

Family Care Health Centers can promise you an environment that not only encourages your best but also rewards it with plenty of room to grow. We are a nationally recognized FQHC- federally qualified health center. We operate more than 21 locations in four counties:
Kanawha, Putnam, Cabell, and Boone, this also includes the school-based locations and mobile units, and we are continuing to grow.
Family Care is committed to providing comprehensive care leading to healthy communities where our patients live, work and go to school.
We are a family orientated business, and we offer a competitive benefits package including Medical, Dental and Vision, HRA the option of FSA, Paid Holidays, Paid time off, Sick pay, 401k and Short-Term Disability and Life Insurance if meeting the minimum 30-hour requirement. Our positions are primarily day shifts, Monday to Friday with a positive work life balance.

• Medical
• Dental and Vision
• HRA the option of FSA
• Paid Holidays
• Paid time off
• Sick pay
• 401k and Short-Term Disability and Life Insurance if meeting the minimum 30-hour requirement

The employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must occasionally bend and stoop. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Preferably holds a COT Certification. To become a certified ophthalmic technician, you need a high school diploma, complete either an accredited ophthalmic technician program or gain equivalent experience and then pass the Certified Ophthalmic Technician (COT) exam offered by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). While certification is not always mandatory, it is offered through a training program or on-the-job training, which includes a practical component alongside the written exam.

The employee is part of the front office and clinical staff will be required to perform all duties of the front office and clinical area. The employee is responsible for registration including greeting patients, securing and entering accurate data as required, answering the phones, scheduling appointments and routing calls appropriately, processes release of records to patients and to other facilities. Knowledge of ophthalmic anatomy, eye diseases, and common treatment procedures.

Exceptional attention to detail and accuracy in documentation. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Demonstrated commitment to patient care and safety. Professional demeanor and the ability to maintain patient confidentiality.

• Provides great Customer Service by welcoming patients and maintaining a positive atmosphere in waiting room.
• Shares the responsibility of keeping work area, waiting room and patient restroom tidy.
• Processes release of records appropriately.
• Tracks no-shows in the electronic record, along with mailing no-show letters.
• Reports daily numbers and performs TOS Manage for collections
• Answers incoming calls and routes appropriately.
• Schedule patient’s appointments. This includes entering and updating patient data in the computer system and informing patients of any preparation needed for the visit.
• Check-in all patients - this includes verifying patient information for Est. And New patients.
• Verify and scan insurance cards
• Collecting insurance copay and out of pocket amounts for outstanding balances
• Assist with Bank Deposits
• Assist with Artificial Tears Drug reps for AT Supply
• Assist…