Quality Support Specialist
Listed on 2026-09-12
-
Healthcare
Job Title:
Quality Support Specialist
Location:
Wallowa County, Oregon
Reports To:
Chief Operations Officer
Status:
Full-time
Are you passionate about turning clinical data into high-quality care that changes lives? Do you want to be the operational catalyst that helps our healthcare teams deliver seamless, top-tier care across our rural community?
Winding Waters Clinic is looking for a proactive, collaborative, and analytical Quality Support Specialist to join our mission. In this dynamic role, you will work hand-in-hand with clinical providers, administrative teams, and leadership to harness Lean/Six Sigma methodologies, optimize patient workflows, and ensure operational excellence across all our clinic locations.
About Winding WatersWe are a Federally Qualified Health Center (FQHC) and Patient-Centered Primary Care Home (PCPCH) dedicated to improving the health and well-being of our rural communities in Wallowa County. We believe in Accountability, Collaboration, and Empowerment. When you join us, you join a supportive, team-based environment committed to high-quality, compassionate care and continuous quality improvement.
Who You Are- The Systems Thinker & Innovator:
You love taking complex clinical workflows, breaking them down into clear steps, and applying Lean/Six Sigma principles to make care faster, safer, and better for everyone. - The Data-Driven Problem Solver:
You thrive on navigating Epic EHR, Slicer Dicer, and Signal to uncover insights, track outcomes, and build audit-ready quality systems. - The Collaborative Educator:
You enjoy building relationships with MAs, providers, and community partners, delivering clear guidance, and empowering teams to embrace new habits. - The Compliance Champion:
You maintain a high standard for detail, confidentiality, HIPAA compliance, and accreditation standards without losing sight of patient empathy.
As the engine driving our quality initiatives, you will champion operational efficiency and clinical excellence across five core impact areas:
Drive Quality Assurance & Clinical Standards
- Care Standards:
Support the hard wiring of evidence-based clinical protocols and best practices to ensure seamless care across all patient settings. - Materials & Supply Chain QA:
Conduct inventory audits, right-size supply stocking, oversee Medical Assistant (MA) Surgicare workflows and scanner operations, and manage exam room stocking systems so providers always have what they need. - Laboratory Protocol Excellence:
Assure strict specimen collection, storage, transport, and billing/payor coding protocols across Labcorp DX/Link. Perform monthly QC on point-of-care lab equipment and maintain audit-ready logs. - Clinical Workflow Auditing:
Build and pilot point-of-service preference lists, evaluate MA competencies, and audit EHR in-basket messaging triage (telephone/MyChart) to keep patient communication responsive.
Lead Continuous Quality Improvement (Lean / Six Sigma)
- Process Optimization:
Utilize Lean and Six Sigma frameworks (DMAIC, A3 problem-solving, PDSA rapid-improvement cycles) to eliminate bottlenecks, cut patient wait times, and enhance care access. - Cross-Organizational Efficiency:
Partner with regional medical partners (e.g., Wallowa Memorial Hospital) to streamline imaging/lab order workflows, minimize urgent messaging, and expand Care Everywhere Outside Messaging tools. - Sustainment:
Monitor completed QI projects to ensure process improvements become permanent, standardized operational habits.
Community & Inter-Agency Alignment
- Represent Winding Waters in professional meetings and community huddles to build strong stakeholder relationships.
- Partner with Winding Waters Public Health, local hospital systems, and regional providers to elevate broader population health initiatives.
Accreditation, Governance & Risk Mitigation
- Governance & Operations:
Participate in monthly operational and quality huddles (Med, Dental, Mental Health, Pharmacy, Therapy) and conduct monthly rounding with the Chief Operations Officer. - Accreditation & Metrics:
Monitor and report on key compliance metrics, including CCO, APCM, UDS, PCPCH, NCQA certifications, and MIPS/MACRA attestation. - Risk Management & HIPAA:
Active member of the HIPAA Committee; participate in biannual internal audits and support peer reviews, incident response, and patient complaint resolutions.
Staff Empowerment & Patient Experience
- Develop and deliver engaging staff education on MA competencies and workflows.
- Audit patient experience metrics, champion…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).