Outreach Specialist

Job Details

Job Location:

Los Angeles - CCM - LOS ANGELES, CA 90019 Salary Range: $31.00 - $31.00 Hourly

The Outreach Specialist will work within a Street-based Multidisciplinary Team (MDT) to engage, assess, and develop permanent housing plans with individuals experiencing homelessness, utilizing best practices to provide intensive case management services and crisis intervention. Outreach Specialist will collaborate with various community-based organizations to ensure appropriate service connections are obtained and provide follow-up referral/service tracking to individuals experiencing homeless living on the streets.

The position requires spending all work time in the field, actively reaching out to participants and promoting services designed to stabilize individuals through resources like food, clothing, interim housing, financial support, and mental/medical care.

• Provides mobile, field-based outreach to people experiencing homelessness living on the streets and in encampments.
• Works within the goals of CES to reduce street homelessness by linking program participants to mental health, health services housing services, and other supportive services for which they are eligible.
• Motivates individuals experiencing homelessness to engage in outreach services and associated community referrals that promote well-being by building rapport and providing emotional support to participants.
• Works closely with mobile medical team to ensure homeless single adults on the streets are triaged to needed medical care and health care assessment.
• Works collaboratively with other outreach entities in the community (LAHSA’s ERT, LAPD, DMH, VA).
• Provides crisis prevention, crisis intervention and de-escalation services as needed.
• Provides ongoing street-based housing focused case management services utilizing a Harm Reduction and Housing First approach.
• Provides follow-up services to ensure that referrals are completed; provide advocacy as needed.
• Maintains thorough and accurate records in both written form and through assigned electronic database.
• Attends various, regular staff, agency and community meetings as designated by supervisor.
• Endorse services and resources provided by Christ-Centered Ministries and county partnerships.
• Additional tasks, projects, and responsibilities as assigned by Program Management/Operations Leadership staff.
• Other duties as required.

• High School diploma or GED. Some college preferred;
• One (1) year of experience working with people experiencing homelessness or have a minimum of two (2) years of experience providing direct health, behavioral health, substance use counseling or ICMS-SBE;
• Knowledgeable, experienced and committed to housing and homeless issues is essential;
• Demonstrated creative problem-solving skills;
• Knowledge of crisis intervention, Part-R, CPR and First Aid;
• Must be proficient in the following computer applications:
  Microsoft Word and Excel;
• Must have a valid CA driver license, have reliable transportation and a good driving record;
• Bilingual (Spanish/English) highly desirable.

There is some walking, bending, and kneeling. Must be able to participate in moderate lifting of 30 or more pounds (suitcases, packages, etc.). This position must be able to support client weight in case of emergency situation or client disability requiring assistance in walking, etc. There is a risk of exposure to bodily fluids infections, contagious / blood borne diseases, and chemicals (cleaning agents), an exposed risk to varying, unpredictable situations (i.e. client behavior).

• Ability to provide a strong presence in the setting;
• Ability to establish and maintain strong personal boundaries;
• Ability to work within a dynamic environment serving the homeless community;
• Ability to maintain effective and organized systems to ensure to timely client flow;
• Consistently contribute to Christ-Centered Ministries project developments and produce high quality results on time;
• Team player who enjoys a fast paced environment and operates effectively at all levels;
• Ability to handle multiple projects simultaneously and cope effectively with ambiguity;
• Excellent oral and written communication skills and ability to…