Optometric Technician

Description PRIMARY

PURPOSE:

To support the delivery of high-quality vision care services by assisting optometrists with patient examinations, diagnostic testing, patient education, optical dispensing, and administrative functions. This position plays a key role in ensuring efficient clinic operations, maintaining accurate patient records, and delivering excellent customer service throughout the patient experience.

• Promote the mission, vision, and values of Found Care.

• Conduct preliminary patient assessments, including obtaining medical and ocular histories, documenting patient concerns, and performing visual acuity testing.
• Prepare patients for examinations by escorting them to exam rooms, explaining procedures, and ensuring patient comfort and readiness for evaluation.
• Perform diagnostic testing as directed by the optometrist, including but not limited to visual field testing, retinal imaging, tonometry, corneal topography, and other ancillary ophthalmic testing as assigned.
• Administer ophthalmic medications and eye drops under the direction and supervision of the optometrist and in accordance with applicable regulations.
• Assist with contact lens fittings and provide patient instruction on proper insertion, removal, cleaning, storage, and care of contact lenses.
• Educate patients regarding eye health, vision care, eyewear usage, treatment plans, and follow-up recommendations.

• Assist patients with frame and lens selection based on prescription requirements, lifestyle needs, insurance benefits, and applicable sliding fee scale guidelines.
• Accurately process eyewear orders and coordinate with vendors, laboratories, and suppliers as needed.
• Dispense eyeglasses and ensure proper fitting and adjustment.
• Maintain an organized, clean, and professional optical dispensary area.

• Ensure proper maintenance, calibration, cleaning, disinfection, storage, and shutdown of all diagnostic and optical equipment.
• Maintain examination rooms and clinical areas in compliance with infection prevention, safety, and organizational standards.
• Sterilize instruments and ensure clinical supplies are adequately stocked and readily available.

• Maintain accurate, complete, and timely documentation in the electronic health record (EHR) system.
• Assist with appointment scheduling and record management.
• Help manage patient flow to ensure providers maintain an efficient daily schedule and appropriate patient volume.

• Collaborate effectively with optometrists, clinical staff, patient access representatives, and administrative personnel to ensure seamless patient care and operational efficiency.
• Participate in staff meetings, training activities, quality improvement initiatives, and workflow enhancement efforts.
• Provide excellent customer service throughout the patient experience.
• Perform other duties as assigned.

• Knowledge of eye anatomy, vision care terminology, and ophthalmic testing procedures.
• Ability to operate diagnostic ophthalmic equipment safely and accurately.
• Excellent customer service and patient communication skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced clinical environment.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, and ability to navigate electronic health record and practice management systems.
• Ability to communicate effectively in the English language, orally, in writing, and electronically.
• Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
• Ability to maintain confidentiality of all patient and organizational information in accordance with HIPAA regulations.
• Ability to interact and work with diverse populations.
• Ability to handle difficult situations involving patients, providers, or others, professionally.
• Clear understanding that Found Care provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language,…