Support Specialist, SH Cancer Center-Part Time

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Job Summary:

This position is responsible for performing a variety of reception, clerical, and support functions that will ensure timely and effective day-to-day operations and communications within the Cancer Center. This individual will be the primary resource for patients, cohorts and departmental needs on an on-going basis. This position must demonstrate a commitment of quality customer service to our patients, the public and fellow Associates.

• Interfaces with patients, family members, physicians, visitors, and other guests in an effective manner, presenting a positive public image for the department as well as setting a comfort level for the patients.
• Greets all guests in a courteous and professional manner to assist them in ways that best meet their needs.
• Registers patients who are scheduled for appointments to assist radiation therapist and nurses in a smooth transition from waiting to service access.
• Registration is completed with a working knowledge of ARIA (internal computer program).
• Schedules all patient appointments/procedures daily and provides reminder calls to patients.
• Records patient cancellations and missed appointments.
• Reschedules appointments and notifies the patient.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Promptly notifies department Associates of waiting patients, family members, and other guests to ensure they are seen within a reasonable amount of time.
• Notifies nursing when patients arrive needing immediate evaluation/attention.
• Presents consulting patients with pre-appointment questionnaires, signature forms and receives their insurance cards to copy for both Mary Washington Hospital and Radiation Oncology Billing Specialists of Central Virginia.
• Insurance information and demographics are entered ARIA/EPIC.
• Reports are generated for use by physicians and others upon request.
• Courteously answers all incoming phone calls.
• After 12:00 pm, answers all incoming call for Stafford Radiation Oncology and Regional Cancer Center at Montross.
• Screens, and transfers calls as needed to enhance cancer center communications.
• Text physicians to take calls from their colleagues to ensure customer service and to address needs regarding patients’ urgent care.
• Serves as a patient advocate for the patients’ varied needs.
• Strives to provide comfort and patience to upset patients resulting from waits for treatment or to see the physician.
• Responsible for constructing patient charts, inserting necessary forms, and designating needed patient information, requesting images on CD to be downloaded to our radiology department prior to patient arrival.
• Assists in maintaining consistent data input to EPIC/ARIA.
• Prepares and supplies refreshments for the waiting area.
• Responsible for taking a weekly inventory and order of all refreshment supplies.
• Actively participates in organizational and/or departmental committees as assigned.
• Participates in educational programs to enhance professional growth and development.
• Keeps abreast of current educational literature related to position.
• Trains volunteers to provide tasks and services for the department.
• Provides cross coverage for other office Associates upon absence.
• Other duties as assigned.

High School graduate or equivalent required. Three (3) years of relevant experience required. Ability to work with physicians, staff and patients in a calm, confidential and efficient manner. Superior interpersonal, written and verbal communication skills preferred. Advanced computer and word processing skills. Ability to learn and master internal computer…