Pharmacy Technician II

Job Overview

Our team members are at the heart of everything we do. At Cencora, we manage and have staffed the Reading Hospital Ambulatory Pharmacy inside the 700 bed Reading Hospital since 2017 and have expanded services to 6 locations over the years. The pharmacy is a 24/7 operation. Shifts are typically 8 to 10 hours and will be scheduled in the 7 a‑9 p time frames.

Rotating weekends and holidays. Full time, 40 hours per week. Occasional shifts at other Reading Hospital Retail Pharmacy locations.

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred.

Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.

State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy.

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, healthcare operations, medication order support, inventory support, patient services, or a related field required.
• Certification in pharmacy support, pharmacy technician practice, medication handling, inventory control, healthcare operations, or a related field preferred.

• Medical, dental, and vision care.
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• Support for working families, backup dependent care, adoption assistance, infertility coverage,…