Patient Access Educator, Frazier Rehab

Primary Location

Frazier Rehab Institute - UMC Address: 220 Abraham Flexner Way Louisville, KY 40202 Shift: First Shift (United States of America)

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Patient Access Educator is responsible for delivering individual and group on-the-job training to new and current patient access staff. The educator will round with patient access areas while observing and monitoring front-end functions and providing feedback to management and specialized instruction to staff. They help in the development of system enhancements and performs subsequent testing for enhancements to the registration and scheduling systems.

• Facilitates staff development by promoting learning experiences and tailoring to the needs of the individual employees
• Defines the knowledge, skills & abilities required for patient access employees to perform given responsibilities as requested
• Suggests exercises and/or case studies to reinforce learning
• Observes staff working on Patient Access functions in clinical/hospital areas to answer questions, provide additional training, identify issues/concerns and facilitate ongoing integration of automated systems
• Audits accounts (i.e. MSP, insurance plans, complete registration, etc.)
• Participates in continuous process improvement teams and assist in the coordination and completion of short-term, long-term and special projects as appropriate
• Completes various Revenue Cycle reports to identify trends and opportunities for Patient Access education

• Assists with testing patient access components of courseware developed tools, products and system software upgrades
• Provides coaching regarding education opportunities
• Attends meetings and represent Patient Access as a subject matter expert
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information if needed for registration and/or pre-registration functions
• Maintains current knowledge of relevant technology and best practices
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Excellent customer service skills (required)
• Two years of relevant patient access experience (required)
• Teaching and corporate training experience (preferred)

• Must be dependable, professional and a team player
• Demonstrates attention to detail in data gathering, documentation and record keeping
• Solid oral and written communication skills
• Ability to create effective Power Point Presentations
• Ability to adhere to deadlines
• Energetic, motivated individual that connects well with people

• Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies

• Ability to work well with ambiguity and continuous changes
• Able to assist others in developing problem solving/reasoning skills

• Must have the ability to learn and use the electronic documentation system appropriately
• Must have the capacity to learn other relevant systems and databases, as needed

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentially and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health

UofL Health is a fully…