Clinic Flow Coordinator – North Napa

SUPERVISORY RESPONSIBILITIES
(does this position have direct reports): YES NO

About Communi Care +OLE
Established in 2023,Communi Care+OLEis the result of a union of two health centers with adeep rootsin their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties andCommuni Care Health  Centers of Yolo County. Building on a legacy established by both organizations in 1972,Communi Care+OLEis a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollmentassistanceto more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18days ofPTO (Vacation & Sick)10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:The Clinic Flow Coordinator works underthesupervisionof theBack Office Supervisor and collaborates with the Health Center Managertooptimizethe flow of activities in the Primary Care clinic back office. Their role involvesfacilitatingcommunication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

*** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned.

Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested).Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education:

Completion of M.A. certification required.

Phlebotomy certification preferred.

Experience/Lived

Experience:

Two years working as an M.A. in an outpatient setting.

Experience working in a health clinic ordemonstratedcommitment tolow income populations strongly preferred.

Special Skills/Training: CPR certification required.

Ability to work in a fast-paced environment.

Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines

2. Knowledge of computer systems;electronic health record system,spreadsheets,andschedulingguidelines

3. Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments

4. Maximizesschedulesbymanaging and working with various schedules and effectively overseeing and directing the stand-by list.

5. Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead Medical Assistant and/or Back Office Supervisor to ensure that appointment slots are filled.

6. Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are beingutilizedto full capacity.

7. Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed.

8. Works…