Certified Peer Specialist

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Full Time Clerical 801 Market Street, Philadelphia, PA, US

10 days ago Requisition

Salary: $36,600.00 Annually

The Certified Peer Specialist/Certified Recovery Specialist supports CBH Clinical Department in the proper procurement of behavioral health services of CBH members. The Certified Peer Specialist/Certified Recovery Specialist will assist members in connecting to physical and behavioral health services and community resources. The Certified Peer Specialist/Certified Recovery Specialist will conduct outreach, follow up, and maintain connection to members managed by their assigned team.

• Conducts outreach and builds rapport with the members identified by their team.
• Works directly with members and their natural supports in the community during 50 - 75% of work hours or 10 - 15 days per month.
• Meets with members to provide encouragement, hope, emotional support, and positive feedback to reinforce positive behaviors.
• Assists in assessment of member’s readiness for change and willingness to engage in services.
• Applies motivational interviewing techniques to encourage member engagement in treatment.
• Works with Clinical Care Managers and other members of the team to facilitate care coordination and connection to meet members’ goals.
• Communicates and responds to internal and external phone calls and e-mails in a timely fashion.
• Conducts follow up with members in the community to review their understanding of medication and follow-up care needs.
• Conducts telephonic follow-up and in-person meetings at the provider site or member’s home.
• Assists members to ensure that tasks such as making medical appointments, filling prescriptions, attending behavioral health appointments are performed.
• Identifies and connects members to resources addressing social determinants of health.
• Monitors/identifies potential barriers to treatment and works with the treatment team to resolve them.
• Attends regular meetings with provider and MCOs to discuss barriers and create solutions.
• Completes daily logs and documentation of member encounters.

• Education:
  
  High School Diploma/GED preferred
• License/Certification:
• Completion and certification through Department of Behavioral Health and Intellectual Dis Ability Services Certified Peer Specialist/Certified Recovery Specialist training curriculum.
• PA Child Abuse Clearance required
• Community Based/Clinic Setting experience.
• Strong communication skills
• Relevant
  
  Work Experience:
  
  Possesses at least 1 - 2 years of direct service experience as a Peer Support Specialist. Experience as a WRAP (Wellness Recovery Action Plan) Facilitator Preferred
• Ability to travel throughout Philadelphia, navigation of public transportation system

• Familiar with services for adults and children in the managed care system
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and able to type 20 words per minute
• Strong organizational skills with the ability to multi-task in a high-volume environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression,…