CNO, VP Patient Care Services

UPMC West Shore is seeking a Chief Nursing Officer and Vice President of Patient Care Services. This individual provides executive nursing management, direction, and leadership for UPMC West Shore. This position is responsible for driving, supporting and modeling a caring service-oriented professional culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Serves as a member of the executive leadership team at the facility and system levels, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.

Participates with leaders from the Board of Directors, Senior Management, Medical Staff and other clinical areas in planning, promoting, and conducting organization-wide performance improvement activities.

• Assures that nursing practice and the developed patient plan care is complaint to the mission / vision of the hospital, the regulatory and other premier healthcare agency standards (e.g. PA DOH, CMS, and the Joint Commission), and the policies of UPMC.
• Participates in community initiatives and fosters an environment in which the nurses are encouraged and given opportunities for community involvement.
• Develops relationships and integrates all team members including physicians into the work of the organization.
• Create and communicate UPMC nursing's shared vision.
• Analyzes areas of responsibility to identify strengths and opportunities and to proactively identify innovations that will support redesign of healthcare processes.
• Appraises and evaluates the results of clinical and financial operations within scope of responsibility regularly and systematically and reports these results to the President & CEO.
• Contributes to the development and maintenance of a professional practice environment to achieve positive patient care outcomes and staff satisfaction.
• Oversees implementation of initiatives to recognize, reward and incentivize staff.
• Creates a patient-centered environment in which collegiality, negotiation and interdisciplinary communication are accepted as core behaviors/expectations.
• Pursues sharing through publication, presentation and exchange of best practices to increase exposure to innovative solutions and positive change.
• Collaborates and integrates evidence-based practice and research opportunities related to changes in practice into the operational infra-structure of the organization
• Effectively represents UPMC in a positive image of the institution.
• Participates in development of clinical programs, policies and procedures to guide delivery of care and services.
• Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations.
• Identifies and takes action to possible changes in process improvement based on, risk/liabilities, clinical findings, team recommendations and research literature to promote cost efficient quality outcomes.
• Engages in activities to develop and achieve strategic goals of Hospital or Business Unit and UPMC Health System.
• Coaches staff on cultural diversity as well as cultural competency and addresses workplace horizontal violence and impairment.
• Creates an environment which recognizes and values differences in staff, physicians, patients, and communities.
• Oversees the Professional Practice Council supporting a shared governance model.
• Manages human resources via workforce planning including staffing pattern, skill mix, employment decisions, and identification of current/future needs and skill sets.
• Seeks opportunities to learn and transfer cutting edge knowledge and innovation while adopting best practice, eliminate duplication and maximize efficiency.
• Utilize hospital and system database management, decision support and expert programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems.
• Assumes a leadership role in the establishment of liaisons, networks and/or acquisition of resources to facilitate the growth and development of the Patient Care division within the system and the community.
• Translates the organization's strategic plan to management and staff to engage support and solicit feedback.
• Along with other members of the team, promotes financial stewardship and clinical excellence for the facility in…