Senior Manager, Hub & SP Operations

Company:Palvella Therapeutics
Location:Wayne, PA
Reports To:Senior Director, Patient Access & Field Operations

At Palvella Therapeutics, we’re focused on building the leading therapeutic company focused on rare genetic skin diseases with no approved therapies. Our QTORIN™ platform addresses issues in the development of targeted topical treatments including achieving therapeutic drug concentrations and chemical stability, while minimizing systemic absorption of the drug. Applied topically rather than orally, QTORIN™ has the power to transform the current treatment landscape and transform lives.

We are driven by a mission to serve patients who have been left without options, focusing our efforts where the unmet need is greatest. Everything we do is anchored in advancing treatments that can meaningfully change lives where no solutions currently exist.

Palvella Therapeutics (Nasdaq: PVLA) is headquartered in Wayne, Pennsylvania.

Reporting to the Senior Director, Patient Access & Field Operations, the Senior Manager, HUB & SP Operations is responsible for supporting the day-to-day operations of Palvella’s Patient Support programs and ensuring a seamless patient and provider experience throughout the treatment journey. This role partners closely with the Senior Director, Patient Access & Field Operations to execute operational strategies across HUB services, specialty pharmacy coordination, CRM administration, copay and patient assistance programs, and vendor performance management.

This individual will serve as a key operational leader, working cross-functionally with Market Access, Commercial Operations, Legal, Compliance, Medical Affairs, IT, and external partners to deliver efficient, compliant, and patient-centered support programs. The ideal candidate is an organized, collaborative professional looking to expand their leadership responsibilities while developing into a future Patient Services leader.

• Support the Senior Director in the daily management of Patient Access operations, ensuring an exceptional experience for patients, caregivers, and healthcare providers.
• Assist with development, documentation & implementation of patient support programs, operational workflows, SOPs, and service standards.
• Monitor the program performance and recommend process improvements that enhance efficiency and customer satisfaction.
• Support launch readiness activities and ongoing operational enhancements and optimization.

• Serve as the operational liaison with specialty pharmacy partners.
• Monitor prescription processing, patient onboarding, dispensing timelines, refill adherence, and issue resolution.
• Coordinate regular business reviews with specialty pharmacy partners and track performance metrics.
• Collaborate with specialty pharmacies to resolve operational challenges and improve patient access.

• Serve as the operational lead for the Patient Services CRM platform and data integration activities
• Coordinate system enhancements, user acceptance testing, issue resolution, and user training.
• Responsible for day-to-day data oversight & integrity including data reconciliation with SP partners and other external data sources.
• Partner with Commercial Operations and IT to improve workflows and system functionality.
• Develop routine dashboards and reports that provide visibility into program performance, patient progression, and operational metrics.
• Develop and maintain accurate documentation of all system requirements and logic, user documentation and business rule definitions across all patient support activities.

• Support administration of copay assistance and financial…