Medical Records

Location(s): Jeffersonville
Department: Clinical
Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday
- In Office (Day Shift)

Reports to: Area Manager

First Urology is the largest independent urology practice serving Louisville, Kentucky, and Southern Indiana, providing comprehensive care for men, women, and children across multiple locations. Our team is dedicated to delivering exceptional patient care through advanced technology, innovative treatments, and a collaborative approach that puts patients first. We offer a full spectrum of urologic services, including minimally invasive surgery, cancer care, men's and women's health, kidney stone treatment, pelvic health, imaging, pathology, clinical research, and more.

At First Urology, our people are the heart of everything we do. We foster a culture built on teamwork, respect, integrity, and continuous growth, where employees are empowered to make a meaningful impact on the lives of our patients and one another.

Our commitment to investing in our team has earned us recognition as one of Business First's Best Places to Work in Louisville and Southern Indiana for 10 consecutive years
, along with additional workplace honors. We offer competitive compensation, generous benefits, opportunities for professional development, and a healthy work-life balance.

If you're looking to join an organization that values excellence, innovation, compassion, and community, First Urology is a place where your career can thrive while making a difference every day. Learn more at  or follow us on Facebook, Instagram, and Linked In.

responsible for retrieving or sending patient medical records to physicians, technicians, or other medical personnel. Maintains medical record integrity and confidentiality to ensure compliance with HIPAA. Reviews records for completeness and accuracy before release. May scan chart information as well as new and current patient information into our electronic health record system. The individual Answers questions from patients, clerical staff, and insurance companies and is skilled in written and verbal communication to assist with a variety of issues.

Contact physicians regarding incomplete charts; excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

• Make new patient appointments
• Taking medical history
• Answering telephones
• Updating and filing patient medical records
• Filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling different types of correspondence
• Exhibit excellent customer service internally with co-workers and external contacts.
• Protect the security and confidentiality of medical records to ensure compliance with HIPAA.
• Retrieve or send patient medical records for physicians, technicians, or other medical personnel.
• Resolve or clarify records or diagnoses with conflicting, missing, or unclear information by consulting with doctors
• Ensures charts are signed off by the treating physician before sending out
• Review records for completeness, accuracy, and compliance with regulations.
• Track inquiries, questions and answers and provide resolution.

• A high school diploma or GED.

• 1 year of experience working in a clerical medical setting, practice, hospital, etc., with patient billing or charting.
• A minimum of 1 year of experience utilizing windows-based computers.
• Understanding of basic medical terminology.
• Ability to respond to questions in a tactful and professional manner
• Excellent written and verbal communication skills.
• Demonstrated data entry and pc skills, advanced software use, including MS Office.
• 1 year of customer service skills.
• Typing speed is a minimum of 35 wpm.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

• 2 or more years of previous experience in medical office charting, HIT.
• Comfortable working as an important team member and presenting a professional and competent presence.
• 1 year of experience working with Electronic Health Record software. Isalus
• Undergraduate Degree in business or a health informatics-related field from an accredited university.

• High school diploma or equivalent (required); associate degree or higher a plus.
• 401(k) company contribution of 7.5% annual salary (whether you contribute or not)
• Health insurance
• Vision
• Company Paid…