Community Health Worker - Access

ON-SITE POSITION

Bilingual

The Community Health Worker is responsible for providing emotional, educational and overall support for clients who are experiencing multiple social determinants that are creating significant barriers to access and retention in care. This person is responsible to engage, inform, support and empower those who are eligible for any services provided by the Henry J Austin Health Center (HJAHC) and the community at large.

• Engages in case finding and community outreach to bring out-of-care patients/clients who have never accessed care, or those that are lost to follow up into care services.
• Establishes and maintains external contacts on a regular basis. Facilitates weekly/regular calls to check-in, for encouragement, appointment reminders, and to reschedule missed appointments.
• Accompanies clients to medical, mental health, substance abuse treatment or social service appointments in order to improve attendance and for affiliation support.
• Helps clients to schedule medical appointments and follows up with providers to ensure that clients attend appointments - coordinating and assisting with transportation.
• Helps plan and coordinate Chronic Care Management in conjunction with medical providers.

• Demonstrates health literacy of the field, assures treatment adherence education, and provides emotional support to clients.
• Educates and assists clients in knowing what materials to bring or questions to ask in order to facilitate access to needed services, such as obtaining and identification () card for housing application, health insurance, or application for other social support services.
• Walks clients through initial appointments for medical care or other social services in order to ensure that clients have a clear understanding of initial steps that need to be taken to obtain appropriate services.
• Promotes effective resource utilization with the multidisciplinary team.
• Identify beneficial local resources and keeping track of patient’s referrals and assisting with keeping appointments.
• Promotes the program within HJAHC and other health care organizations that feed and draw from HJAHC.
• Participates in staff training sessions and other meetings as required by the agency.

• Assists in the collection of outcome data.
• Maintains timely, accurate, legible and clear chart documentation according to agency requirements.
• Maintains record keeping requirements and assists with chart reviews for Q/A purposes as requested.
• Works with data resources and health information products to drive productivity and quality improvement.

• Follows universal precautions according to Centers for Disease Control and Prevention guidelines.
• Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).

• Performs other duties and assumes other responsibilities as apparent and/or as assigned by [Reports to Position]. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

• High school diploma or equivalent required, college degree a plus. Associates degree or Bachelor’s degree preferred.
• One year of related experience working in programs with at risk populations and performing outreach is required.

• Additional requirements such as certifications, industry-specific experience and the experience working with certain equipment

• Working knowledge of social determinants and…