Patient Activities & Volunteer Manager

The Manager of Patient Activities and Volunteers oversees patient engagement, activities, and volunteer services for the Stout Street Recuperative Care Center (SSRCC). This role develops and coordinates programs, classes, and activities that support patients' physical, social, and emotional well-being during their stay while fostering a welcoming, engaging, and inclusive community environment. The position recruits, trains, schedules, and supports volunteers and cultivates partnerships with community organizations to expand programming and resources, working closely with interdisciplinary staff to promote meaningful patient engagement and ensure activities and volunteer services align with the organization’s mission and patient care goals.

• Develops, coordinates, and evaluates patient activities, classes, and programs that support physical, social, and emotional well-being and promote meaningful engagement during patients' stay.
• Recruits, trains, schedules, supervises, and recognizes volunteers who support patient activities and other services within the Stout Street Recuperative Care Center.
• Assesses patient interests and incorporates patient feedback to develop activities and programming that foster connection, independence, and overall well-being.
• Cultivates partnerships with community organizations, businesses, and service providers to expand programming, activities, and resources available to patients.
• Collaborates with interdisciplinary staff to coordinate patient activities and volunteer services that support patient care goals and foster a welcoming, engaging community environment.
• Oversees the day-to-day operations of patient activities and volunteer services, ensuring effective scheduling, documentation, and program coordination.
• Manages departmental budget, data, records, and related documentation, ensuring resources are used effectively and within approved budget parameters.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

• Education
  • High school diploma or GED equivalent required.
  • Degree as a Recreational Therapist, Occupational Therapist Assistant, Physical Therapist Assistant, Music Therapist, Art Therapist, or similar preferred.
• Experience
  • Minimum three (3) years related experience in life enrichment, activities coordination, recreation therapy, volunteer coordination, and/or event management.
  • Experience with oversight of a budget and associated documentation, OR experience creating weekly and monthly schedules for multiple volunteers or staff.
  • Experience working in settings with people experiencing homelessness preferred.
• Job Competencies
  • Able to create structure, systems, and documentation with minimal supervision.
  • Able to provide consistent high-quality customer service; effective interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence.
  • Demonstrated precision, accuracy, and strong attention to detail.
  • Must be able to manage multiple projects in a dynamic environment with respective stakeholders including finalizing applications to meet submission deadlines.
  • Proficiency in using Microsoft Office applications and volunteer software/platforms or fundraising databases/customer moves management applications, preferably Blackbaud's Raiser's Edge.
  • Must be able to remain calm, think clearly, and apply sound judgement in high-pressure situations.
  • Must be able to communicate information clearly and effectively through multiple mediums to diverse audiences.