Community Outreach Worker - Intake Services

JOB SUMMARY

Health RIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The San Francisco Intake Services Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs.

The Community Outreach Worker works in collaboration and continuous partnership with the healthcare teams to provide community outreach to link individuals to Health RIGHT 360 for integrated primary care, behavioral health, substance use disorder treatment, oral healthcare, enabling resources and other services provided within the agency. This may include both in reach to other Health RIGHT 360 programs as well outreach to single room occupancy hotels, navigation centers, community resources such as free dining rooms, and other areas that the target population may congregate.

This position requires flexibility in hours that may include working evenings and weekends.

Outreach responsibilities:

• Provides internal program and direct community outreach to targeted population.
• Participates in health fairs, neighborhood community activities, screenings and special events.
• Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers.
• Creates liaison with other social service organizations for referral of patients.
• Participates in internal behavioral health meetings to engage patients in primary care;
  Refers patients to the medical clinic for primary medical care.
• Refers patients to Substance Use Disorder treatment programs for detox, residential, and outpatient services.
• Assist in the planning and coordination of community health fairs and events.
• May assist in the development and implementation of a marketing campaign to the community served by Health RIGHT 360.
• Maintains comprehensive documentation for data collection and provide statistical data and/or reports as requested or required.
• Engages newly assigned patients from the health plan, as well as those that have lapsed in care.
• Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management.
• Outreach may include evening and weekend activities.

• Demonstrates a clear understanding of Health RIGHT 360’s Mission, Purpose and Philosophy.
• Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty.
• Takes initiative and responsibility for decisions as an individual.
• Exhibits commitment to personal and company wide goals.
• Participates in the ongoing development of competencies, capabilities, technology, and the resources needed to achieve high standards of efficiency and effectiveness.
• Approaches job duties and responsibilities with the…