Patient Access Liaison

At Palvella Therapeutics, we're focused on building the leading therapeutic company focused on rare genetic skin diseases with no approved therapies. Our QTORIN™ platform addresses issues in the development of targeted topical treatments including achieving therapeutic drug concentrations and chemical stability, while minimizing systemic absorption of the drug. Applied topically rather than orally, QTORIN™ has the power to transform the current treatment landscape and transform lives.

We are driven by a mission to serve patients who have been left without options, focusing our efforts where the unmet need is greatest. Everything we do is anchored in advancing treatments that can meaningfully change lives where no solutions currently exist.

Palvella Therapeutics (Nasdaq: PVLA) is headquartered in Wayne, Pennsylvania.

The Patient Access Liaison (PAL) serves as the primary field-based patient support representative for Palvella's Patient Support Program. The PAL partners with patients, caregivers, healthcare providers, specialty pharmacies, and internal stakeholders to provide non-promotional, non-medical education and support throughout the patient journey.

The PAL is responsible for helping patients navigate insurance coverage, prior authorization, appeals, financial assistance resources, specialty pharmacy coordination, and treatment initiation while delivering an exceptional patient experience. This role builds trusted relationships with both Centers of Excellence and community providers to ensure patients receive timely access to therapy and ongoing support throughout treatment.

The ideal candidate possesses extensive experience in rare disease patient services, reimbursement, specialty pharmacy operations, and relationship management, with a passion for improving patient outcomes through education and advocacy.

• Serve as the primary patient support contact and provide non-medical education throughout the treatment journey.
• Guide patients and caregivers through insurance, treatment expectations, refills, and available support resources.
• Identify access barriers, coordinate resources, and promote adherence through proactive follow-up.

• Partner with providers and specialty pharmacies to facilitate timely patient access.
• Educate offices on prior authorization, appeals, coverage requirements, and financial support programs.
• Collaborate closely with specialty pharmacy partners to facilitate timely prescription processing.
• Monitor patient progress, resolve access barriers, and communicate updates compliantly.
• Communicate appropriately with internal stakeholders regarding patient progression while maintaining patient confidentiality.

• Maintain accurate, timely documentation and workflow activities within the Patient Services CRM.
• Track patient milestones, access barriers, follow-up, and reporting while ensuring data integrity.

• Collaborate with Market Access, Sales, Medical Affairs, HUB Operations, Specialty Pharmacy, and Advocacy teams to optimize the patient experience.
• Share field insights, support launch readiness, continuous improvement, training, meetings, and special projects.

• Conduct all activities in compliance with HIPAA, FDA regulations, company policies, and applicable state and federal laws.
• Maintain patient confidentiality at all times.
• Report adverse events and product complaints according to company policy.
• Complete required compliance training and documentation.
• Adhere to all promotional and non-promotional guidelines.

• Conduct all activities in compliance with HIPAA, FDA regulations, company policies, and applicable laws.
• Maintain…