Appointment Scheduling Specialist - S 17th

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Accrues PDO Wilmington, NC, US

2 days ago Requisition

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients.

Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff.

• Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing.
• Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.

• Schedule, reschedule, confirm, or cancel patient appointments as requested.
• Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system.
• Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
• Utilize scheduling software to coordinate and organize patient appointments efficiently.
• Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
• Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account.
• Explain relevant health plan information and assist patients in understanding their coverage.
• Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments.

• Enter and update patient demographic information, including policyholder details and insurance information.
• Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system.

• Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary.
• Communicate schedule changes or adjustments to relevant staff members promptly.
• Collect copays for same-day virtual visits and ensure proper documentation is maintained.

• Other duties as assigned.

• HIPAA Compliance
• Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Maintain confidentiality of patient records, medical history, billing information, and other sensitive data.
• Access, use, and share PHI only as necessary for billing and claims processing purposes.
• Data Security
• Follow organizational security protocols to safeguard electronic and paper-based patient information.
• Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization.
• Adhere to password…