Intake Specialist II

Job Details

Job Location:

Providence Gateway
- Portland, OR 97220

Position Type:
Full Time Salary Range: $24.00 - $26.00 Hourly Job Category:
Nonprofit
- Social Services DATE PREPARED: 09/2026

POSITION TITLE:

Intake Specialist II (Bilingual) PROGRAM: HSN CLIENT SERVICES POSITION FULL TIME - 40 hours/week LOCATION(S):
Gateway @ Providence ENTRY WAGE: $24.00 - 26.00/hr NONEXEMPT

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

• Put people first
• See the beauty in people
• Promote peace
• Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.
• Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.
• Long-Term Disability Insurance fully paid by Impact NW.
• Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.
• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.
• A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

We are currently looking for 1 Intake Specialist II (full-time), who is bilingual (ANY LANGUAGE) to provide clinic-based community resource services at health centers in one of the Portland locations. Specific responsibilities include conducting brief client assessments, action planning, and individualized service referrals. Specific duties include: work with clinic staff to conduct program outreach, engage with participants to build rapport, evaluate participant needs, create individual action plans based on participants goals and objectives, provide referrals including a warm handoff to community agencies, and follow‑up with participants to ensure needs are met.

• Utilize person-centered and trauma-informed assessment to identify and prioritize participant needs.
• Support and encourage participants self‑advocacy.
• Maintain compliance with all HIPAA standards.
• Coordinate and/or assist with transportation planning as needed.
• Collaborate with community partners to connect participants with food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other resources as needed.
• Maintain an up-to‑date working knowledge of medical insurance benefits and assist participants with insurance application processes.
• Bridge community, cultural, linguistic, education and other barriers to encourage participant engagement with community services.
• Develop and maintain working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support participant access to the Resource Access Center Program.
• Complete accurate, legible and timely documentation of services delivered in accordance with client information standards and systems, including the CRD database.
• Meet client service standards set forth by Program Director and/or Program Supervisor regarding quantity, type and quality of services to be delivered to clients.
• Comply with expectations and guidelines set forth by…