WIC Eligibility & Program Specialist

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Stamford, CT, US

7 days ago Requisition

Join a Team That Makes a Difference at Optimus Health Care!

Are you passionate about providing high-quality, patient-centered care? Optimus Health Care the largest provider of primary health care services in Fairfield County is looking for dedicated professionals to join our team! With multiple locations in Bridgeport, Stratford, and Stamford, our mission is to be a lifelong health care partner, dedicated to achieving optimal wellness for the communities we serve.

Join our team-based model of care delivered in a kind and compassionate manner.

We are currently recruiting for a WIC Eligibility and Program Specialist to join our team in Stamford
, CT

Responsible for being a member of the WIC team, working with Nutritionist, Nutrition Aide and Director of Nutrition Services to ensure the complete and timely client flow and process.

• Responsible for greeting all clients/visitors entering the WIC office while always maintaining a courteous professional attitude.
• Answers phone, handle calls for requests for general information, rescheduling appointments, lost eWIC cards, etc. as assigned by Director of Nutrition Services.
• Explain WIC services, benefits, and policies to clients.
• Assists in the certification of WIC applicants by performing the following activities:
  Interviewing, to obtain basic demographic data such as name, address, and contact information; verifying identity, residency, and income eligibility by reviewing paperwork presented; entering all data into CT-WIC.
• Assign eWIC cards and replace them according to State guidelines.
• Adheres to Federal and State guidelines when determining an applicant’s eligibility.
• Performs calls to participants including but not limited to those that appear in the termination report, missed appointment report, short certification report.
• Schedules participants for appointments: nutrition education, initial certification, subsequent and food package changes
• Issues WIC benefits and distributes necessary paperwork to WIC clients.
• Provide  and folder, vendor list and WIC food list to participant.
• Assists participants with explanation and completion of forms (caretaker forms, voter registration forms).
• Performs necessary paperwork, as assigned, including maintaining participant files and accurate documentation.
• Maintain participant confidentiality.
• Provide breastfeeding promotion and support as appropriate.
• Record hours worked on quarterly time study form.
• May assist in the preparation of materials (e.g., newsletters), visual aids (e.g., bulletin boards or program displays), and activities (e.g., health fairs) in conjunction with other local agency staff.
• Attends and participates in all training and continuing education sessions offered by the WIC Program and State WIC office.
• Answer phone, direct calls, answer questions, and screen potential participants.
• Greet and check in participants. Manage flow of people in reception area. Direct participants to appropriate staff.
• Keep an adequate supply of referrals and program pamphlets for participants.
• Monitors reports assigned by Director.
• Assist Director of Nutrition Services in outreach activities.
• Schedules participants for appointments: nutrition education, initial certification, subsequent and food package changes.
• Verify category, identity, income, and residency to determine WIC eligibility in accordance with Federal and State regulations.
• Collect and enter participant demographic data.
• Read/explain WIC rights and responsibilities to participant.
• Make required referrals to Medicaid, SNAP and other non-WIC and health services as needed.
• Explain food list and vendor list to participants as needed
• Issue WIC food package in accordance with Federal and State regulations.
• Ensure thoroughness, accuracy, and attention to detail in record keeping, scheduling and follow-up, while maintaining efficiency in the office.
• Be responsive to quality assurance feedback from supervisor.
• Record hours worked on quarterly time study in CT-WIC.
• Performs other job-related duties as necessary or assigned by the Director.

Professional attitude, vision, understanding of customer service principals, intuitiveness, trustworthiness, and excellent interpersonal skills to successfully accomplish…