Nurse Manager - Care Management

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

The Nurse Manager for Case Management and the Logistics Center is responsible for the recruiting, scheduling, on-boarding, training, coordination, support, and evaluation of the Unit Clinical Care Coordinators, Logistics Center Clinical Care Coordinators (Logistics Center C3s) and supporting positions. The Manager assumes operational responsibility for patient progression, continuous process improvement, and the management of human, fiscal and material resources for A.O. Fox Memorial Hospital, Cobleskill Regional Hospital, O'Connor Hospital and Little Falls Hospital.

The Manager will ensure that operational activities are consistent with and in support of the organization’s strategic plan. Maintains current knowledge of basic health care economics, trends and reimbursements methodologies and applies knowledge to daily practice.

The manager plans for and secures financial and human resources for the department. Oversees, supports and implements the goals of Care Coordination and the Logistics Center. Maintains oversight responsibility for patient flow and through-put of all acute patients. Assists the Manager of Risk Management and Quality Improvement with process improvements, screening investigations and problem solving as needed. Responsible for educating staff on the implementation of clinical protocols.

Participates in HMO contracts issues as needed. Manages quality improvement activities and oversees the competencies within the department.

• Develops and monitors operational procedures and performance standards which ensure safe, effective and efficient daily operations.
• Develops and monitors departmental policies and protocols which meet the needs for provision of the Logistics Center.
• Develops strategies to ensure effective and efficient departmental performance and service delivery.
• Monitors and reports departmental performance related to established objectives and goals.
• Is responsible for ensuring timely patient placement (admissions, discharges, transfers) across the network.
• Serves as a frontier leader for Operational Rounding, and facilitates Performance Improvement and A3 efforts for Case Management and the Logistics Center.
• Audits of transfer cases (via Intake Logistics and Amtelco line) to ensure staff receive real-time feedback on Intake cases and to address any issues raised by referral sources, admitting providers, or other health system representatives.
• Fosters a commitment to continuous quality improvement by supporting a coordinated system for evaluating a patient care outcomes, quality measures, milestone performance, and Key Performance Indicators.
• Provides 24/7 managerial support to all Clinical Care Coordinators and Clinical Care Coordinators assistants (C3
  
  As).
• Acts as a resource for escalation of issues experienced by the Clinical Care Coordinators.
• Develops staffing and scheduling to meet demands for operational services.
• Provides direction to ensure appropriate use of staffing resources.
• Develops and implements plans for staff development, orientation and professional growth.
• Completes annual performance appraisals for all staff within established time-frames.
• Manages and participates in staff recruitment, interview process and selection.
• Assists C3s as needed with transfer center issues as they arise (ex. EMTALA, provider issues appropriateness of admissions, etc.)
• Provides timely and effective communications with department staff to…