Business Office Manager

Required Qualifications

Three (3) years of experience in a billing or supervisory capacity in the business office of a hospital, nursing home, or other related health care facility preferred.

Knowledgeable of skilled nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.

Plans, develops, organizes, implements, financial operation of the facility, in accordance with generally accepted accounting principles and current state and federal laws/regulations.

Reports the facility’s financial performance as needed, to the Administrator and Directors, and/or governing body as directed.

Manages and implements processes and systems in the Business Office to manage billing, collections (A/R), accounts payable (A/P), patient trust, liability notices, general ledger functions, payroll, purchase orders, cash flow and necessary business transactions using generally accepted accounting principles.

Ensures the Business Office procedures comply with regulatory requirements related to bed-hold notice requirements.

Prepares financial records and cost report data for submission to authorized vendors as required by current regulations.

Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.

Makes written and oral reports/recommendations routinely and as requested.

Ensures monthly billing is completed timely using facility A/R software.

Ensures facility’s billing checks and balances are followed by all team members as required by facility policy including but not limited to the balancing of the daily census, Medicare triple check prior to billing, etc.

Maintains working knowledge of all aspects of facility’s financial software program.

Develops and monitors accounts receivables. Reports delinquent accounts and solutions to overcome obstacles to the Administrator.

Maintains a working knowledge of the state long term care Medicaid insurance program, Medicare Part A, B and C insurance program, and private long term care insurance programs.

Ensures pre-admission financial evaluations regarding the identification of a payer source is coordinated with the Admissions Office as part of the pre-admissions process.

Develops and maintains positive relationships with residents, employees, and family members.

Promotes and establishes effective communication and customer service to achieve facility goals and customer satisfaction.

Supervises all Business Office personnel and their work functions.

Evaluates work performance of Business Office personnel in concert with Human Resources for expected performance outcomes.

Facilitates, serves, attends or participates in various committees of the facility as necessary.

Understands, continues to learn, and teaches others about new CMS program initiatives affecting the facility’s fiscal health

Participates in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.

Identifies and collaborates with members of the interdisciplinary team, consultants, and others when needed to identify opportunities for enhanced financial services to the residents and/or resolve issues.

Promotes teamwork, mutual respect, and effective communication. Promotes positivity and active daily problem solving.

Reviews and assists in developing plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.

Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.

Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.