Client Insurance Specialist

Genesee Counseling Office
3901 Genesee Street
Suite 110
Cheektowaga, NY 14225, USA

Genesee Counseling Office
3901 Genesee Street
Suite 110
Cheektowaga, NY 14225, USA

Every day, you’ll make a meaningful impact by ensuring our clients have active coverage, our teams have accurate information, and our systems are running efficiently. Your day-to-day will include:

• Verify insurance coverage and maintain up-to-date information in our electronic records system
• Review daily insurance reports and troubleshoot any anomalies or eligibility issues
• Communicate clearly with front desk and clinical staff to ensure smooth operations and informed decision-making

• Be a warm, professional presence at our front desk-greeting clients with care and cultural sensitivity
• Answer incoming calls with professionalism and compassion, helping clients feel heard and supported
• Provide trauma-informed, client-centered service to individuals from diverse backgrounds

• Support clinical staff with key clerical tasks including faxing, case filing, mail distribution, and EMR assistance
• Master our electronic medical record system for scheduling, report generation, and data management
• Process all incoming medical records requests in accordance with agency policy

We’re seeking someone who brings a balance of technical skills and heart. If you have the following, we’d love to meet you:

• 2+ years of insurance verification experience (Epaces, Healthe Net, etc.); experience in human services is a plus
• Strong computer skills and prior experience in a front desk or customer service role
• Excellent communication skills - both written and verbal
• Comfort working with both children and adults experiencing mental health challenges
• Bilingual (English/Spanish) applicants are highly encouraged to apply

$18-20 per hour

Monday through Friday: 8AM - 5PM

• Paid Time Off (PTO)
  -20 PTO Days (25 Days After Five Years of Employment)
  -14 Paid Holidays (includes 2 flex holidays)
  - Bereavement:
  Four Paid Days
  - Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Dependent Care FSA
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.