Front Office Representative Physician Practice

Primary City/State:
Tucson, Arizona Department Name: PBC-FP Alvernon-Clinic

Work Shift:

Day Job Category:
Revenue Cycle Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal:
Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through.

At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal:
Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. We’re seeking a Front Office Patient Financial Service Representative to be the welcoming face of our Primary Care Clinic while playing a crucial role in our patients’ care journey.

In this dynamic position, you’ll coordinate seamless patient flow by managing appointments, registrations, and insurance verifications while ensuring every patient receives exceptional service from their first phone call through check‑in. You’ll serve as a financial advocate for our patients, providing clear guidance on insurance coverage, collecting patient liability, and helping them navigate the complexities of healthcare financing. This role offers the perfect blend of patient interaction and behind‑the‑scenes coordination, where your attention to detail directly impacts both patient satisfaction and our clinic’s operational success.

If you’re passionate about healthcare, excel at multitasking, and want to make a meaningful difference in patients’ lives while supporting our team, we want to hear from you!

Location:

707 N Alvernon Way Tucson, AZ

Hours:

Monday
- Friday 730am to 530pm - 8 hours (rotating shift schedule) University Medical Center South PBCs Banner
- University Medical Center South is a comprehensive medical center that includes an Emergency department, a state‑designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services‑accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders‑designated senior‑friendly hospital. The hospital is staffed by physicians who are full‑time faculty of the University of Arizona College of Medicine
- Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

• 1. Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or…