Senior Manager, Provider and Clinical Transformation

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—Sleepio Rx for insomnia and Daylight Rx Treatment for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.

Our Vision

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

Big Health is a remote-first company, and this role can be based anywhere in the US.

Position Summary

This is an exciting opportunity to shape the implementation of FDA cleared digital treatments in the US health system. The Senior Manager, Provider Experience and Clinical Transformation is responsible for driving revenue growth and patient impact by ensuring that health systems, provider groups and other organizations are actively engaged with, understand and have a smooth experience supporting their patients to use Big Health’s FDA cleared treatments.

This role requires a leader who is able to communicate simplicity in complex environments, build excellent client relationships and leverage data to deliver for clients and to support our Go-To-Market strategy. They ideally bring a blend of clinical, implementation science and commercial acumen.

Key Responsibilities

• Strategic Leadership

  • Be strategic in setting up the implementation function for future growth, bringing in evidence-based methodologies rooted in implementation science.

  • Develop and execute implementation strategies that align with organizational goals and client expectations.

  • Oversee the end-to-end implementation process (from partnering with Sales through launch, stabilization, and handoff to Customer Success ) for health system and provider clients, including scoping, planning, execution, and post-implementation support.

  • Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client’s unique needs and processes.

  • Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations.

• Client and Provider Engagement

  • Develop and manage the implementation of prescription digital treatments (Sleepio Rx, Daylight Rx) with providers, ensuring adherence to regulatory standards and best practices.

  • Coordinate with providers and practice staff to design practical workflows for proper prescribing, ordering, patient communication and activation, and billing of prescription digital treatment.

  • Facilitate training sessions for providers and practice staff on the order of prescription digital treatments.

  • Monitor and optimize provider partnerships for growth, using data to define and measure success.

  • Resolve operational barriers during launch and stabilization, coordinate technical implementation and support with Solutions IT Engineering, and partner with Customer Success on an agreed handoff for ongoing account management.

• Internal Stakeholder Management

  • Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.

  • Partner closely with Sales, Customer Success clinical, product, and patient support teams to define and operationalize best in class partnerships and integrations and to ensure seamless project execution.

  • Provide regular updates and reports to clients and senior management.

  • Coordinate with external vendors and partners as necessary, in collaboration with internal partners (e.g., product partnership to support technical integrations for treatment ordering in the EHR).

• Reporting and Documentation

  • Develop and maintain comprehensive project documentation, including project plans, status reports, and…