Patient Financial Advocate Day Shift

Patient Financial Advocate, Full Time
- Day Shift

Job Category: Finance and Accounting

Requisition Number: PATIE
004077

• Posted :
  September 15, 2026
• Full-Time
• On-site

Showing 1 location

Summit Hospital
Show Low, AZ 85901, USA

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

General

Position Summary:

The Patient Financial Advocate is responsible for assisting patients and/or families to access financial resources. The assists with guidance to those patients who may qualify for assistance through state, county, and federal programs. The Advocate is also available to patients and families to answer questions regarding their insurance give estimates of co-pay amounts, and to aid patients in obtaining prior authorizations for services.

• Assist appropriate patients and families to explore options for financial assistance for medical services with referral to Social Services when appropriate.
• Follow up with appropriate patients and families for financial assistance needs. Assist with pharmacy grants, copay assistance and pharmaceutical programs.
• Obtain necessary insurance information for patients. Answer questions or directs patients to appropriate staff members for questions regarding insurance, billing, payment, and/or collection arrangements.
• Meet with patients to discuss estimated costs of therapies.
• Work closely with patients and Patient Financial Services (PFS) to resolve account balance issues and establish payment plans.
• Develop appropriate templates of charges by care regimen to assist patients.
• Obtain authorization for or thru specialty pharmacy referral and financial assistance for oral chemotherapy medications.
• Complete Disability, FMLA and Medical Necessity forms to assist patients.
• Perform other duties and responsibilities as assigned. accc-cancer.org/fantoolkit

• Maintain confidentiality in matters relating to patient and family.
• Interact with patients and families with a variety of developmental and sociocultural backgrounds.
• Provide information to patients and families to reduce anxiety and convey an attitude of acceptance, sensitivity, and caring.
• Maintain professional relationships and convey relevant information to other members of the healthcare team within facility and any applicable referral agencies.
• Initiate communication with peers about priorities.
• Relay information appropriately over telephone, pagers, and other communication devices.

• Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members.
• Work closely with other staff, coworkers, peers, and other members of the healthcare team to ensure a positive and effective work environment.
• Report to appropriate personnel regarding assignments and projects.
• Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.
  5. Report to work on time and as scheduled.

• Attend staff meetings, in-services, and continuing education.
• Contribute to annual reviews of peer performance as requested by the unit or area supervisor, manager, or director.
• Assist in the development of indicators, thresholds, study methods, and data collection as assigned.
• Respond to problems and opportunities to improve care and customer service.
• Support involvement in the hospital’s Performance Improvement (PI) initiatives.
• Participate in and maintain competencies required for the position and specific unit or area(s) of assignment.

Participates in departmental and hospital wide…