Patient Service Representative Brookfield Office

Description

Are you someone who enjoys helping people, stays organized when things get busy, and takes pride in getting the details right?

Milwaukee Eye Care Associates, S.C. is seeking a full-time Patient Service Representative (PSR) to join our team. Our PSRs are an important part of the patient experience and serve as a key connection between our patients, providers, and clinical teams.

This is more than a traditional receptionist position. Our PSRs manage multiple aspects of the patient visit, including registration, scheduling, insurance verification, check-in and check-out, payment collection, and patient communication. We are looking for someone who can learn and retain information, think critically, problem-solve, and confidently apply what they have learned in a busy healthcare environment.

As a Patient Service Representative, you will:

• Welcome patients and provide a friendly, professional first impression
• Complete patient check-in and check-out accurately and efficiently
• Register patients and verify demographic and insurance information
• Schedule appointments, testing, referrals, and follow-up care
• Review insurance eligibility, referrals, and basic vision and medical benefits
• Collect co-pays, outstanding balances, and payments for non-covered services
• Accurately enter and maintain information within our electronic health record and practice management systems
• Communicate appointment information, delays, next steps, and other important information to patients
• Answer patient questions and help resolve concerns professionally
• Assist with incoming calls and provide call center coverage as needed
• Process patient messages, forms, faxes, and medical record requests
• Coordinate closely with providers, technicians, and other team members to keep patients moving efficiently through the office
• Maintain patient confidentiality and follow HIPAA and organizational policies
• Support other locations and responsibilities as operational needs change

The strongest candidates are people who are:

• Patient-focused – You genuinely enjoy helping people and understand that even routine interactions can make a difference in a patient's experience.
• Accurate and detail-oriented – You understand the importance of getting names, insurance information, appointments, payments, and documentation right.
• Strong critical thinkers – You can assess a situation, use the information and training available to you, and determine the appropriate next step.
• Quick learners – You can learn new systems, processes, terminology, and workflows and apply that knowledge consistently.
• Organized multitaskers – You can manage patients, phones, messages, scheduling, and administrative responsibilities while maintaining accuracy.
• Clear communicators – You are comfortable speaking with patients, providers, coworkers, and insurance representatives.
• Dependable and accountable – You take ownership of your responsibilities and can work independently once trained.
• Flexible team players – You are willing to step in where needed and adapt to changing patient volumes, schedules, and priorities.

• High school diploma or GED required
• At least 2 years of customer service experience preferred
• Healthcare, medical office, patient registration, scheduling, or front desk experience strongly preferred
• Experience working directly with patients or customers in a fast-paced environment preferred
• Strong computer skills and ability to learn multiple software programs
• Experience with electronic health records (EHR) or practice management systems is a plus
• Proficiency with Microsoft Outlook, Word, and basic Excel
• Understanding of HIPAA and patient confidentiality preferred
• CPSS certification, or willingness to obtain certification, is a plus

Don't have eye care experience? That's okay. Candidates with strong customer service, healthcare, administrative, or other high-volume service experience who demonstrate the ability to learn complex processes are encouraged to apply.