Accounts Receivable Specialist

Description

Location:3100 Shore Drive Virginia Beach, VA 23451

Reports to: Accounts Receivable Supervisor

FLSA:Non-Exempt, Hourly

Respect for every person

Passion for what we do

Professionalism in all we do

The Finance Team is an essential partner in supporting the residents, team members, and mission of our organization. We foster a collaborative and service-oriented environment where accuracy, integrity, and teamwork are valued. Our team is dedicated to responsible financial stewardship that helps create a thriving community for those we serve.

The Accounts Receivable Specialist performs a variety of accounting duties involved in the preparation and processing of resident statements and accounts receivable. Ensures that resident monthly statements are processed accurately and timely. Maintains an accurate accounting of resident payments. Provides exceptional customer service to residents and external customers. Assists residents with account questions and concerns. Makes sound judgment calls and appropriately routes customer inquiries, when necessary.

Always model our core values of respect, passion, and professionalism, and be willing to assist, or use his/her authority in holding others accountable for doing the same.

What You'll Do In This Role

• Responds promptly and professionally to inquiries and complaints, ensuring timely resolution and a resident-first approach.
• Discusses, answers, and resolves resident questions related to monthly service fees, meal plans, absence credits, additional charges, and other billing items.
• Maintains an accurate and up-to-date resident census by verifying all admissions, discharges, transfers, and leaves of absence in the Electronic Medical Records (EMR) system.
• Resolves census discrepancies and ensures that all billing reflects accurate residency status and service levels.
• Enters new resident data into the EMR system, including recurring charges, housekeeping and meal credits, and payer sequencing for insurance billing.
• Processes resident service changes and updates such as credit requests, service cancellations, address changes, contact information, and insurance updates, as requested by residents or department managers.
• Sets up new and existing residents on ACH payments; prepares and submits monthly ACH files to the bank for processing.
• Performs collection activities for delinquent private pay accounts, including sending statements, making follow-up calls, and conducting estate research as needed to resolve outstanding balances.
• Processes account refunds accurately and timely, ensuring compliance with internal procedures.
• Maintains accounts receivable benchmarks and key performance indicators (KPIs), keeping non-current receivables at or below prescribed targets.
• Completes month-end close procedures to ensure timely generation and distribution of resident billing statements, meeting the goal of delivery by the 5th business day of each month.
• Prepares and distributes both electronic and paperless billing statements; prints and delivers monthly statements to residents when applicable.
• Works directly with Electronic Medical Records Specialists to identify and correct billing or system‑related issues.
• Maintains non‑current receivables at or below prescribed targets
• Performs month‑end close procedures as scheduled, to issue residents statements by the 5th…