Customer Care Manager Home Care

Customer Care Manager - Competitive Pay + Benefits! [Home Care]

Local Agency: Bright Star Care of Central Du Page  
Location: Bloomingdale, IL Position Type: Full Time - salary Req : 2877558

Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!

Before You Apply! Do You Qualify?

• You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?
• You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
• You have excellent organization, time management, planning, and project management skills?
• You have a valid driver's license & vehicle with insurance?

Your Schedule!

• Monday – Friday, 40 Hours Per Week, On Call as needed

Your Responsibilities!

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize Bright Star over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws
• Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
• Other duties as assigned

Your Benefits!

• Competitive Pay! ($50,000 / year)
• Paid Time Off
• Roth IRA
• Health Insurance Benefits
• Generous Paid Time Off Awards!
• Weekly Pay w/ Direct Deposit
• Employee of the Month, Exclusive Employee Discounts, & Gift Programs
• $100 Employee Referral Bonus
• PRN Options Available, Home Health, or Facility Shifts Available
• Mobile time tracking and care notes, clock in and out for work right from a mobile device
• Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!

Each Bright Star Care® franchise office is independently owned and operated and is an equal opportunity employer. Services may vary by location in compliance with state licensing requirements.