Weekend PRN Intake Specialist

Concierge Home Care | Remote – Florida Residents

$18–$20/hour based on experience | EVERY Saturday & Sunday | 8:30 AM–5:00 PM

Build a Career Where Your Work Helps Patients Access Care

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do.

As an Intake Specialist
, you will play an important role in helping patients access home health services. You will process incoming referrals, verify patient and insurance information, obtain required documentation, and collaborate with hospitals, providers, referral sources, Sales, and Operations to help ensure a smooth transition into care.

• Remote position
• Must live within 30 minutes of a Concierge Home Care branch location
• Saturday & Sunday | 8:30 AM–5:00 PM
• Collaborative team environment with strong operational support
• Meaningful work that directly supports patient access to care

• $18–$20 per hour
  , based on experience
• Structured onboarding and training
• Opportunities for advancement within Intake and Operations
• Supportive leadership and collaborative team environment

The Intake Specialist serves as one of the first steps in the patient care process. You will be responsible for accurately processing referrals and ensuring the Intake team has the information and documentation needed to determine whether a patient can be accepted for home health services.

• Receive and process incoming patient referrals from hospitals, providers, and other referral sources
• Review referrals for completeness and accuracy
• Ensure required orders and supporting documentation have been received
• Follow up with referral sources to obtain missing information

• Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR
• Complete insurance eligibility and benefit verification
• Review and reconcile insurance changes on a routine basis
• Maintain accurate and organized referral records

• Navigate electronic referral portals and healthcare systems
• Process referrals through hospital and provider platforms
• Communicate with hospital case managers and discharge planners when additional information is needed
• Monitor incoming referrals and prioritize tasks based on urgency
• Communicate professionally with referral sources, providers, patients, Sales, and Operations
• Work closely with internal teams to support timely referral processing
• Help resolve documentation or information discrepancies

• Communicate professionally with referral sources, providers, patients, Sales, and Operations
• Work closely with internal teams to support timely referral processing
• Help resolve documentation or information discrepancies

• Maintain patient information in accordance with HIPAA and company policies
• Handle confidential medical and insurance information with accuracy and discretion
• Ensure documentation is complete, organized, and properly maintained

Our Intake team works with multiple electronic systems and referral platforms. Experience with any of the following is helpful:

• EMR platforms
• Aiden
• navi Health
• Care Port
• Mayo Clinic referral portals
• Insurance verification and eligibility portals
• Other hospital and healthcare referral systems

Experience with multiple systems is preferred, but we provide training on our internal processes and platforms.

• At least 1 year of recent experience in medical intake, referral processing, healthcare…